Field Application Scientist: Customer Training & Genomics

10x Genomics Inc; Bridgeport (CT); On-site; USD 102,700 - 138,900; Full time

Job summary

10x Genomics is seeking a Field Application Scientist to engage with customers in Connecticut, delivering system usage training at sites while providing experimental design, data analysis, logistical, and troubleshooting support across the region.

The role focuses on rapid adoption, customer success, and building strong relationships with clients and internal teams. Travel up to 60% is required, with emphasis on training, demonstrations, and technical support.

Qualifications

• Extensive experience in molecular biology, biochemistry, genomics or genetics.
• Demonstrable knowledge and experience with NGS workflows and data analysis software.
• Hands on proficiency with common molecular biology bench techniques.
• Hands-on proficiency with histology techniques including tissue processing, sectioning, and embedding.
• Clear vision of and commitment to providing outstanding customer service.
• Excellent organizational, analytical, and systematic troubleshooting skills.
• Strong written and verbal communication skills.
• Outstanding presentation and training skills.
• Willingness to travel up to 60%.

Responsibilities

• Act as the main point of contact between the customer and company.
• Keep customers apprised and trained on advancements in 10x technology and software.
• Coordinate and perform customer site trainings and demonstrations.
• Identify, document and communicate customer issues to management.
• Contribute to documentation to expand support content.
• Support field sales at trade shows, seminars and technical symposiums.

Skills

Molecular biology

Biochemistry

Genomics

NGS workflows

Data analysis software

Bench techniques

Histology techniques

Customer service

Communication skills

Training & presentation

Willingness to travel

Education

Ph.D. or 6-8 years' experience in Chemistry, Biochemistry, Molecular Biology or Genetics

Job description

10x Genomics is seeking a Field Application Scientist to engage with customers in Connecticut, delivering system usage training at sites while providing experimental design, data analysis, logistical, and troubleshooting support across the region.

The role focuses on rapid adoption, customer success, and building strong relationships with clients and internal teams. Travel up to 60% is required, with emphasis on training, demonstrations, and technical support.