Field Application Engineer – Electronics Test Equipment

Uni-Trend Technology US, Inc.; Dallas (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology company in Dallas is seeking a Technical Support Specialist to provide pre-sales and post-sales support. The ideal candidate holds a Bachelor's degree in Electronics, has 3-5 years of industry experience, and is proficient with test equipment. Responsibilities include customer assistance and managing software upgrades to ensure satisfaction and seamless transitions.

Qualifications

• 3-5 years of experience in the electronics industry.
• Proficiency in various test and measurement equipment.
• Understanding of electrical and RF applications.

Responsibilities

• Collaborate closely with teams for support and product demonstrations.
• Address customer inquiries and provide application support.
• Manage software upgrades and conduct user testing.

Skills

Collaboration with sales and marketing teams

Technical support expertise

Problem-solving skills

Communication skills

Education

Bachelor's degree in Electronics or related field

Tools

Oscilloscopes

Spectrum Analyzers

MATLAB

LabView

Python

Job description

Responsibilities

• Collaborate closely with our sales, partner, and marketing teams to offer comprehensive pre-sales and post-sales technical support, demonstrate features and benefits of Uni-T products.
• Address customer inquiries related to product usage and provide expert application support.
• Assist customers in setting up instruments and configuring applications to meet their specific needs.
• Proactively resolve issues, ensuring timely closure and high levels of customer satisfaction.
• Manage the software upgrade process, ensuring seamless transitions and minimal disruptions for customers.
• Conduct thorough user testing and provide valuable product feedback to our product development teams, contributing to continuous improvement.
• Support custom development requests, leveraging your expertise to deliver tailored solutions to meet customer requirements.

Qualifications

• Bachelor\'s degree in Electronics or a related field, with 3-5 years of experience in the electronics industry.
• Proficiency in the use of various test and measurement equipment, including Oscilloscopes, Spectrum Analyzers, and others.
• Solid understanding of electrical and RF applications, supported by a technical degree or equivalent experience.
• Experience in designing, testing, or debugging embedded systems is a strong plus.
• Familiarity with MATLAB, LabView, Python, LXI, and other automation tools is advantageous.
• Strong communication and interpersonal skills, with the ability to effectively collaborate across teams and engage with customers at various levels.