Field Application Engineer

EXOR America; Illinois; On-site; USD 75,000 - 225,000; Full time

Job summary

An established industry player is seeking a Field Application Engineer passionate about industrial automation. In this dynamic role, you'll engage with engineers and clients, providing technical support and ensuring they maximize the use of innovative automation solutions. You'll be responsible for onboarding processes, training, and maintaining customer satisfaction while adapting to industry trends. This position offers an exciting opportunity to grow within a collaborative environment that values continuous learning and professional development. If you're eager to make a significant impact in the automation sector, this role is perfect for you.

Benefits

Medical Insurance

Vision Insurance

401(k) Plan

Continuous Learning Opportunities

Growth Opportunities

Great Work Environment

Qualifications

• Bachelor's degree in Mechanical, Electrical, or Computer Engineering preferred.
• Experience with automated systems and robotics is essential.

Responsibilities

• Provide customer sales and technical support for industrial automation.
• Ensure customer satisfaction and manage technical support cases.

Skills

Mechanical Engineering

Electrical Engineering

Computer Engineering

PLC Programming

HMI Programming

Linux Systems

Analytical Thinking

Customer Centric Approach

Communication Skills

Time Management

Education

Bachelor's Degree in Engineering or Computer Science

Tools

EXOR Product Families

IIOT Solutions

Job description

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Direct message the job poster from EXOR America

Exor is looking for a Field Application Engineer with experience in industrial automation.

A passion for industrial automation and manufacturing will enable you to excel in this role where you will interact with industrial companies and with engineers from functions like R&D, purchasing, product design, manufacturing engineers, … A strong engineering and IT background is required to learn about EXOR’s high quality products and their best market applications. As a good listener and communicator, you will be able to interact with customers over the phone, through e-mail, and occasionally in person to understand and resolve their problems.

Providing customer sales and technical support in terms of

• Searching for Upselling and Cross selling possibilities within existing customers/partners
• Make sure, all our partners and our customers are using the X Platform to their fullest potential
• Develop and educate our customers/partners with onboarding process
• Ensure smooth, informative, and efficient onboarding processes that allow customers to quickly realize the benefit of our offerings
• Monitor customer usage and intervene proactively to ensure they are leveraging our products/services to their maximum potential
• Establish and maintain channels for customers to provide feedback, ensuring our products/services evolve in alignment with their needs

Responsibilities and duties:

• Mastery of EXOR product families and IIOT solutions
• Maintain internal data management systems used for technical support
• Ensure customer satisfaction and information management towards HQ
• Continuous learning willingness about industry trends and EXOR´s products and services
• Answer and resolve technical support cases over the phone and through e-mail
• Help customers with project development through remote assistance and by providing proof of concept projects
• Deliver live training over remote meetings and in person
• Write FAQs and application notes related to resolved cases and Exor products/software in general
• Ability to occasionally communicate with Italian HQ (in English / inter-cultural sensitivity is a plus)
• Organization and time management
• All other tasks as necessary

Qualification and skills:

• Mechanical, Electrical, or Computer Engineering or Computer Science degree (Bachelor, preferred)
• Experience with automated systems and robotics (PLC, HMI, systems engineering, …) including HMI and PLC programming
• Experience with Linux systems
• Ability to multitask and budget time in an organized and efficient way to resolve various customer issues
• Ability to work under stress and in a high-performance environment
• Analytical thinking
• Good communication skills and no fear in giving presentations/speaking in front of people
• Customer centric way of working
• Mastery of software and IT skills
• Ability to work in the United States (work authorization)
• Valid driver´s license is mandatory
• Willingness to travel 2-3 days per week

Compensation and benefits:

• Competitive and attractive compensation package
• Great company & work environment – continuous learning and education
• Growth opportunities and international business environment

Training and on-boarding:

A comprehensive training will be available

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering, Information Technology, and Other

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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