Field Account Manager I

Windstream Enterprise; Broken Arrow (OK); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Competitive base salary with an agress

Medical, Dental, Vision

401(k) with company match

Professional development opportunities

Job summary

Kinetic is seeking a high-energy Field Account Manager to join our B2B team. You will be the face of Kinetic for business clients, managing a book of accounts and driving revenue through strategic upsells and timely renewals.

You will collaborate with Sales Engineering and Support, travel within the territory as needed, and use CRM tools like Salesforce to forecast and manage the pipeline. A background in telecom, ISP, or technology sales is preferred.

Qualifications

• 3+ years of experience in Telecom, ISP, or Technology sales/account management.
• Knowledge of fiber‑optic connectivity and VoIP is highly preferred.
• Growth mindset with a track record in expansion and retention targets.
• Ability to navigate complex contract renewals and present technical value.
• Experience managing a sales pipeline and forecasting within CRM platforms.

Responsibilities

• Act as the dedicated consultant for a B2B book of accounts and ensure service needs are met.
• Identify opportunities to upgrade client infrastructure and upsell services.
• Proactively manage contract renewal lifecycle to mitigate churn.
• Conduct account reviews to demonstrate value and align with growth plans.
• Collaborate with Sales Engineering and Support for seamless delivery.

Skills

Telecom sales

Account management

Negotiation

CRM proficiency

Tools

Salesforce

Job description

About this Role

Kinetic is seeking a high-energy, results-oriented Field Account Manager to join our B2B team. In this role, you will be the face of Kinetic for our business clients, ensuring they have the most reliable fiber, voice, and cloud solutions to power their operations. You will focus on nurturing long-term partnerships, driving revenue through strategic upsells, and securing key account renewals.

What You’ll Do

• Strategic Portfolio Management: Act as the dedicated consultant for a book of B2B accounts, ensuring Kinetic’s suite of services meets their unique operational demands.
• Expansion & Upselling: Identify opportunities to upgrade client infrastructure, moving businesses to high-speed fiber, implementing advanced SD‑WAN solutions, or expanding hosted voice services.
• Retention & Renewals: Proactively manage the contract renewal lifecycle, utilizing a deep understanding of the telecom landscape to mitigate churn and ensure long‑term loyalty.
• ROI Advocacy: Conduct regular account reviews to showcase the reliability and value of the Kinetic network, aligning our technology with the client’s growth plans.
• Technical Liaison: Work closely with Sales Engineering and Support teams to ensure seamless service delivery and resolve complex technical inquiries.

What You Bring

• Industry Expertise: 3+ years of experience in Telecom, ISP, or Technology sales/account management. Knowledge of fiber‑optic connectivity and VoIP is highly preferred.
• Growth Mindset: A proven track record of meeting or exceeding expansion (upsell) and retention targets within the B2B sector.
• Negotiation Skills: Ability to navigate complex contract renewals and present technical value propositions to business owners and IT Directors.
• CRM Proficiency: Experience managing a sales pipeline and forecasting within CRM platforms (e.g., Salesforce).
• Regional Focus: A strong understanding of the local business market and the ability to travel within the territory as needed.

Why Join Kinetic?

• Competitive base salary with an aggressive commission structure for upselling and renewals.
• Comprehensive benefits package including Medical, Dental, Vision, and 401(k) with company match.
• The chance to represent a leading‑edge fiber network backed by a brand committed to community and innovation.
• Professional development opportunities in the fast‑paced telecommunications industry.

Physical Tasks

Standing Continuously: 67‑100% | Walking Frequently: 34‑66% | Sitting: Occasionally: 0‑33% | Driving: Car: Frequently: 34–66% | Bending: Occasionally: 0‑33% | Crouching: Occasionally: 0‑33% | Pushing‑Pulling: Occasionally: 0‑33% | Carrying: Occasionally: 0‑33% | Reaching Above Head: Occasionally: 0‑33% | Lifting‑Lowering >1‑15 lbs: Continuously: 67‑100%, >15‑30 lbs: Occasionally: 0‑33%, >30+lbs: Occasionally: 0‑33% | Repetitive Hand Action: Medium Dexterity: Frequently: 34‑66% | Fine Manipulating: Occasionally: 0‑33%

Audio Visual Needs

Hearing: Continuously: 67‑100% | Near Vision: Frequently: 34‑66% | Far Vision: Occasionally: 0‑33% | Peripheral Vision: Occasionally: 0‑33% | Color Discrimination: Occasionally: 0‑33%

Equipment Used in Job Performance/Working Environment

Computer, Printer, Telephone, Cellular Phone

Type of Driver’s License Required

Driver’s License