Field Account Executive - Retail

Zones; Auburn (WA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with matching

Paid time off

Career development opportunities

Job summary

Zones is seeking a Field Account Executive to drive retail technology solutions across our enterprise client base. You will engage with store operations, IT and procurement, partner with OEMs, distributors, and Zones engineering to scope, quote, and close complex deals.

You will own a defined territory, manage a robust pipeline, and deliver value through hardware, software, and services. Up to 50% travel is expected, with a commission-driven compensation package.

Qualifications

• 3–5+ years of outside field sales experience in IT hardware, software, or IT services.
• Ability to navigate enterprise organizations to run discovery and buying cycles.
• Experience in carrying an individual sales quota.
• CRM database experience.

Responsibilities

• Retail client engagement with store operations, IT, procurement.
• Solution selling of hardware, software, and services to address retail challenges.
• Partner collaboration with OEMs, distributors, and internal teams to close complex deals.
• Territory development and opportunity qualification from discovery to close.
• Account planning with vendor and channel teams to align goals and growth targets.
• In-store technology enablement, pilot rollouts, and post-sale coordination.
• Maintain pipeline and forecast in CRM and report KPIs.

Skills

Field sales experience

CRM experience

Quotas experience

Relationship building

Prospecting and closing

Communication skills

Tools

CRM software

POS modernization

Job description

Description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones - First Choice for IT.TM

Position Overview:

We’re seeking a driven and consultative Field Account Executive to join our tech-focused sales team, specializing in retail technology solutions. In this role, you'll partner closely with key vendors and channel partners to sell tailored hardware, software, and service solutions into retail businesses - ranging from national chains to regional players. You'll be responsible for developing client relationships, identifying retail tech pain points, and delivering value through scalable, integrated solutions.

What you’ll do as the Field Account Executive – Retail:

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

This role requires up to 50% Travel

• Retail Client Engagement: Build and manage relationships with retail end-users (store operations, IT, procurement), understanding their infrastructure and technology needs-from POS to edge computing and in-store networking.
• Solution Selling: Position bundled offerings (hardware, software, services) that address specific retail challenges - such as inventory visibility, omnichannel integration, loss prevention, and store modernization.
• Partner Collaboration: Work closely with OEM partners (e.g., HP, Cisco, Lenovo), distributors, and internal engineering teams to scope, quote, and close complex deals.
• Territory Development: Own a defined sales territory or vertical (e.g., retail, hospitality, QSR), identifying new opportunities, qualifying leads, and driving deal progression from discovery through close.
• Account Planning: Conduct joint account mapping with vendor and internal channel teams, aligning goals, sales plans, and quarterly growth targets.
• In-Store Technology Enablement: Assist with solution demos, pilot rollouts, and post-sale coordination - ensuring technology delivers value at the store level.
• Sales Pipeline Management: Maintain accurate pipeline and forecasting in CRM tools, reporting on KPIs tied to bookings, revenue, and margin contribution.

Client Relationship Management:

• Practice strategic relationship development and management for each client and prospect to obtain a deep understanding of the client's business.
• Become a proactive and trusted client partner with the aim of establishing Zones as an extension of the client's IT department.
• Proactively collaborate with a variety of IT decision makers to improve their technology infrastructure and solve business problems.

Product,ServicesandSolution Selling:

• Initiate conversations,identifyopportunities and execute sales for core products, cloud, managed solutions and professional services.
• Upsell, cross sell, and attach products and services to maximize margins using a consultative approach.
• Research, prepare and proactively execute calls into prospects and client accounts using trained best practices.

Internal Resource Management:

• Orchestrate internal Zones resources to sell solutions and provide Five-Star Service that exceeds client expectations.
• Work in a 'team sales environment and proactively partner with field sales, marketing, channel partner resources and other Zones departments to maximize efforts and sales opportunities.

What will you bring to the team:

• 3-5+years of outside fieldsales experiencein the ITHardware, IT Software, or ITServicesindustry
• Ability toblueprintand navigateEnterprise level organizations to run discovery, ID buying cycle, andfacilitatesales cycle
• Experience in carryingan individual sales quota goal/metric
• CRM database experience
• Knowledge and experience of Professional and Managed Services
• Knowledge and experience with Point-of-sale (POS) modernization, Digital signage & kiosks, Network transformation (SD-WAN, Wi-Fi), AI and IoT in retail
• Knowledge and experience Cloud migration for store systems, Pre-kitted deployment models, Franchise enablement strategies
• Knowledge and experience Retail edge architecture (AWS, Azure, GCP)

Attributes/Competencies:

• Prospector/Closer: Demonstratedsuccess calling prospects and following warm leads with desire toimpactbusiness landscape through closing on our suite of technology solutions.
• Sales Instinct & Active Listener: Effective communicator who can identify business problems that can be solved with a connection to Zones'products and solutions.
• Ability to Rally: Retainhigh energy and positive attitude and "bounce back" mentality in the always evolving technology sales industry.
• Collaborative: Team oriented, transparent, authentic, seeks win-win solutions with use of the vast Zones team of resources.
• Organization: Motivated, confident, proactive self-starter with "own my business" attitude and strong ability to set andmaintaina productive cadence throughout each day in a dynamic and fast-paced environment.
• Curious Learner: Ability to absorb technology concepts and translate them to Zones'solutions to impact clients'expected business outcomes.

Qualified candidates can expect a salary range of $70,000-75,000 + Commission

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Zones offers a comprehensive Benefits package

• While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, voluntary accident, hospitalization and critical illness insurance options, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements.

At Zones, work is more than a job – it is an exciting career on a global team that is client centric, has a passion for technology, embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Zones participates in E-Verify. E-Verify is a system that compares information from a team member's Form I-9 to federal records to confirm their eligibility to work in the United States.