Fiber Technician *Training Provided*

AFL Telecommunications LLC; Kansas City (MO); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Vehicle

Gas

Cell Phone

Tablet

Uniform

Job summary

AFL Telecommunications LLC is seeking a Fiber Installation Technician to install and verify broadband services at customer sites, inside and outside the home. You will connect fiber jumps, install ONT/power supplies, and ensure a high-quality customer experience, often working with CAT5/COAX wiring and MOCA as needed.

The role requires a valid driver's license, physical stamina to lift up to 100 lbs, and flexibility for non-standard hours and on-call shifts.

Qualifications

• Valid state driver license and clean driving record.
• Must pass background check and drug/alcohol screening.
• Ability to lift up to 100 lbs and work outdoors in various weather conditions.
• Ability to work flexible hours, including weekends/holidays, and be on call.
• Ability to identify sales opportunities and explain products/services.

Responsibilities

• Install and verify fiber optic drops, splicing and indoor/outdoor wiring.
• Install ONT, power supplies and customer-owned equipment; configure devices.
• Educate customers on internet/video services and ensure service verification.
• Work with CAT5/COAX wiring and MOCA as needed; manage safety protocols.

Skills

Customer service

Teamwork

Problem solving

Electrical knowledge

Tools

CAT5 wiring

COAX wiring

Hand tools

Power tools

Job description

AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $1B in revenue, and employ more than 5,800 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity.

ITC Service Group is a wholly owned subsidiary of AFL. Founded in 1999 and provides managed services and workforce solutions for the nationwide planning design, construction, installation and maintenance of voice, data, and video networks. AFL and ITC were built and are operated on similar core values and philosophies. We recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers.

Let us connect you to your next career opportunity!

Job Overview

Fiber Installation Technician (Cable Installer) work both inside and outside the home and are responsible for the installation and customer experience of the new Broadband integrated digital TV, high speed Internet and voice services.

Company Provides

• Vehicle
• Gas
• Cell Phone
• Tablet
• Uniform

A new service order may include

• Connecting fiber optic jumpers and drops (AERIAL, BURIED AND PLENUM)
• May require running of temporary fiber drop in a manner that does not pose a safety hazard to the public
• Splicing of fiber drop connectors
• Installation of ONT and power supplies
• Installations may require running or reusing COAX or CAT5 wiring
• Installations may require burying CAT5/COAX up to 50 ft.
• Verification of service

Internet Service

• Installation of Internet hubs and routers
• Installations may require utilization of MOCA technology
• Installations may require running or reusing CAT5 or COAX
• Installations may include CAT5 buried drop up to 50ft.
• Configuration of customer-owned computers
• Educating customer about Internet access
• Verification of service

If Video Service is ordered

• Installations include running COAX cable to TV Boxes
• Running CAT5E cable from routers to network interface modules
• Taking DB loss readings at all splitter points and terminated ends
• Initializing set up box for activation on fiber network
• Programming of remote controls
• Educating customer on video products and services

Job Requirements

• Valid state drivers license and non-negligent driving record.
• Meet safety restriction weight limit of 275 lbs.
• Ability to lift and move up to 100 lbs.
• Must be able to work flexible hours with the understanding that workdays can be in excess of normal hours and some weekend and holiday work may be required.
• Must pass a pre-employment background check and drug/alcohol screen.
• Ability to visually perceive differences in wire and cable colors.
• Ability to complete on-the-job and/or classroom training in order to remain competitive in the telecommunications field.
• Ability to be on call and on standby in relation to the workload.

Special Requirements

• Ability to demonstrate knowledge of computer operating systems (i.e., MS 98SE, 2000, XP and above).
• Experience cabling various electronic components (e.g., modems, routers, TVs, stereo systems and home entertainment systems).
• Experience working with CAT 5 and COAX wiring.
• Ability to provide efficient, quality customer service to both internal and external customers both face-to-face and over-the-phone.
• Ability to recognize and identify sales opportunities that meet the needs of customers and the company including promoting and closing sales of products and services.
• Knowledge of basic electricity, as it relates to telecommunications (through classes or on the-job training), which includes: knowledge related to the basic principles, theories, and applications of electricity (e.g., voltage, current, resistance, power, grounding, insulation, Ohms Law, AC/DC); knowledge of basic electrical components (e.g., conductors, insulators, switches, capacitors, inductors, transformers) and basic circuit design; and knowledge of the operation and application of common electrical components and common measurement instruments (e.g., multi-meters,).
• Working knowledge of hand and power tools.
• Ability to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision.
• Ability to perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).
• When working aloft, employees weight and tools combined may not exceed the 280-pound weight limit as specified by the manufacturer.

Physical Demands

Work involves standing, talking, hearing, using hands to finger, handle, feel or operate objects, tools, or controls and reaching with hands and arms. The employee is frequently required to walk (10%), sit (5%), climb (10%), balance (5%), stand (15%), stoop (5%), kneel (5%), drive (20%), reach (10%), and smell (5%). Skill in operation of some of the listed tools and equipment; and ability to perform heavy manual tasks for extended periods of time. The employee must frequently push, pull, lift (10%) and/or carry up to 100 pounds and occasionally push, pull, lift and/or carry up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

While performing the duties of this job, the employee regularly works in inclement weather conditions. The employee frequently works near moving mechanical parts and is frequently exposed to wet and/or humid conditions and vibration. The employee occasionally works in high, precarious places and is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock.

ITC Service Group (ITC) is an Equal Opportunity Employer. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.