Fiber Technician - Jacksonville, NC

Metronet; Jacksonville (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Metronet in Jacksonville, NC is seeking a Fiber Technician to install and troubleshoot high-speed internet services from the fiber terminal to customer premises. You will educate customers on Metronet products and services and may earn commissions by explaining offerings.

Candidates should have a High School Diploma or GED; telecom/fiber experience is a plus. You must lift up to 75 lbs, work in attics or crawl spaces, and hold a valid driver’s license. On-call and overtime may be required.

Qualifications

• High School Diploma or GED.
• Telecom/fiber experience preferred but not required.
• Physical ability to work in attics, crawl spaces and in adverse weather.
• Ability to lift up to 75 lbs and use ladders safely.
• Valid driver's license and clean driving record.

Responsibilities

• Install and troubleshoot Metronet services from the terminal to CPE.
• Provide in-depth customer education on Metronet products.
• Earn commissions by explaining Metronet services to customers.
• Maintain professionalism with customers and teammates.
• Work toward meeting key performance metrics.

Skills

Fiber installation

Customer education

Customer service

Teamwork

Education

High School Diploma or GED

Tools

Basic hand tools

Ladders

Job description

Join the Future of Connectivity with Metronet!

We have an immediate opening for an energetic; Fiber Technician in Jacksonville, NC!

As a Fiber Technician you will be responsible for performing basic to advanced installations, disconnects and service changes for residential and business customers for high-speed internet services and phone. You will provide basic troubleshooting and repair for services from the fiber terminal, or the ONT to consumer's electronic devices (Modem, and Wireless devices etc.).

ESSENTIAL JOB FUNCTIONS:

• You will install and troubleshoot all Metronet services from the terminal to Customer Premise Equipment (CPE).
• You will provide in-depth customer education on all Metronet products and services.
• You will earn commissions by explaining Metronet services and products to all customers.
• You will be professional with customers and fellow associates.
• You will work towards meeting key performance metrics.
• Other job-related duties as requested
  • * Subject to all applicable state and federal laws

JOB QUALIFICATIONS AND REQUIREMENTS:

• High School Diploma or GED.
• We Look for experience with a telecom / fiber company preferred but not required.
• Physical ability to work from a kneeling or standing position for long periods.
• Physical ability to work various in conditions, including working in attics, crawl spaces, and in adverse weather conditions.
• Physical ability to climb ladders with proper equipment up to 25 feet (safety belt, safety strap, hard hat, and other equipment as needed).
• Able to lift and carry loads of up to 75lbs including ladder.
• Ability to work with basic hand tools and other specialized equipment with training.
• Operate and maintain company vehicle/equipment safely and professionally.
• Valid driver's license/satisfactory driving record
• Willingness to work as a team and independently.
• Must be legally authorized to work in the U.S.

ADDITIONAL JOB REQUIREMENTS:

• Perform on-call rotation duties after regular business hours.
• Available to work overtime when deemed necessary, including holidays and weekends.
• Available to travel for training or as needed.

Total Rewards