Fiber Technician

Ideatek; Tucson (AZ); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Quarterly bonuses

Medical/Dental/Life/Vision insurance

401k match

Tuition reimbursement

Coaching & counseling services

Community involvement

Job summary

IdeaTek in Tucson, AZ is seeking a Fiber Technician to support field operations, perform fiber splicing, and maintain our fiber network. You will deliver technical excellence and strong customer service in outdoor environments.

Expect to work outdoors in varying weather, operate a bucket truck, and participate in on-call rotations. Compensation and benefits are commensurate with experience and include a comprehensive package.

Qualifications

• 2+ years of field-based technical experience.
• Valid driver’s license with no restrictions.
• Ability to participate in an on-call rotation, including nights, weekends, and holidays.
• Willingness to work in underground and aerial environments.
• Ability to work outdoors in various weather conditions.
• Must lift up to 80 lbs.
• Able to operate a bucket truck with a 300 lb weight limit.
• Flexible schedule including Saturdays and/or Sundays.
• Successful completion of DOT physical.

Responsibilities

• Perform fiber splicing in outdoor conditions for aerial and underground networks.
• Maintain accurate splicing schematics and field notes to meet timelines.
• Execute FTTH installations and service drops from terminal to customer locations.
• Troubleshoot connectivity and VoIP service issues for residential and business customers.
• Conduct quality inspections of new plant construction.
• Deliver excellent customer service for FTTP, gateways, and WiFi setups.
• Follow safety protocols and DOT/OSHA standards.

Skills

Field technician

Customer service

Safety minded

DOT standards

Tools

Bucket truck operation

Fiber splicing

Job description

Description

About Us

At IdeaTek, we’re on a mission to connect communities with fast, reliable fiber internet. As a cutting-edge telecommunications company, we believe in innovation, teamwork, and community impact. Our team members are passionate problem-solvers who thrive on creating better connectivity for everyone.

Location

This position supports field operations in the Tucson region.

Opportunity

We’re growing—and we’re looking for a motivated Fiber Technician to be a core part of our network expansion. You will be instrumental in the build-out and maintenance of our advanced fiber network, delivering both technical excellence and outstanding customer experiences. If you are detail-oriented, safety-minded, and proficient in fiber splicing techniques, we want you on our team

Key Responsibilities (not limited to)

• Perform core fiber network duties, including the splicing of fiber optic cables in various outdoor conditions and demonstrating a working knowledge of both aerial and underground fiber network infrastructure.
• Ensure documentation by maintaining a thorough knowledge of and accurately updating splicing schematics and spreadsheets, and taking precise splicing and field notes to ensure project timelines are met.
• Execute end-to-end customer installations and repairs, performing independent fiber-to-the-home (FTTH) installations, timely repairs, and installing service drops from the terminal to customer homes or businesses.
• Troubleshoot and resolve technical issues, diagnosing and resolving customer connectivity and service issues, including the installation and troubleshooting of residential and business VoIP services.
• Conduct initial quality control inspections of new plant construction to ensure adherence to build standards and project specifications.
• Deliver outstanding customer service by providing an exceptional experience to customers through friendly, patient, efficient, and knowledgeable service regarding FTTP, gateways, and and WiFi.
• Maintain safety and operational compliance, operating and maintaining a bucket truck safely in accordance with DOT and OSHA standards, and adhering to all safety protocols as outlined in the company handbook.

Desired Attributes

• A strong aptitude for learning and a desire to grow your skills and knowledge.
• A self-motivated and proactive approach to your work. Must be able to work independently with minimal direction (at completion of training period)
• A high level of attention to detail and a commitment to quality.
• A strong sense of urgency and dedication to following through on all tasks.
• Excellent verbal and written communication skills.
• The ability to adapt to shifting priorities in a dynamic work environment.
• Demonstrates a strong safety focus and consistently maintains safety measures.
• Comply with DOT safety and operational standards.

Experience/Knowledge Required

• 2+ years of relevant work experience in a field-based technical role (e.g., installer, electrician, HVAC, or other low voltage work)
• Must possess and maintain a valid driver’s license with no restrictions.
• Ability to participate in an on-call rotation, which includes nights, weekends, and holidays.
• Willingness to work in both underground and aerial environments (e.g., climbing ladders up to 32ft and operating a bucket truck).
• Ability to work outdoors in various weather conditions.
• Must be able to lift up to 80 lbs.
• Able to enter and safely operate a bucket truck with a weight limit of 300 lbs.
• Must have a flexible schedule with the ability to work on Saturdays and/or Sundays.
• Successful completion of DOT physical.

Preferences

• General knowledge of telecommunications services, including internet, wireless, and phone systems.

Why work at IdeaTek

IdeaTek offers a culture where employee strengths are highlighted and recognized. A few of the key ways we strive to make employees feel valued include:

• Competitive base pay with discretionary quarterly bonus incentives. Quarterly bonuses are based on company-wide performance in combination with individual performance.
• Competitive benefits packages including medical, dental, life, and vision, along with 401k match
• Employee coaching and counseling services at no cost to employee, spouse, and children
• Tuition reimbursement for continuing education related to your individual growth goals
• Community engagement and volunteer opportunities

This role is not eligible for Visa sponsorship.

This role is not eligible for relocation.

Salary and benefits commensurate with experience.

Equal Opportunity Employer.

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