Fiber & Wireless Field Service Technician

IdeaTek; Coffeyville (KS); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Quarterly bonuses

Medical insurance

Dental insurance

Vision insurance

401k with match

Internet reimbursement

Tuition reimbursement

Community engagement

Job summary

IdeaTek is a cutting-edge telecommunications company delivering fast, reliable internet to underserved communities. The Fiber & Wireless Field Service Technician will perform independent installations, fiber splicing, and prompt repairs in outdoor environments, supporting services around Parsons, KS.

You will climb towers, work with bucket trucks, and ensure safety and quality on every job. The role requires hands-on problem solving, strong safety adherence, and the ability to work independently

Qualifications

• 2+ years in field-based technical work (splicing, installation, or similar).
• Tower climbing experience or willingness to learn.
• Valid driver's license with no restrictions; able to pass a DOT physical.
• On-call rotation including nights, weekends, holidays.
• Color differentiation ability.
• Able to lift up to 80 lbs.
• Able to operate a bucket truck (300 lb weight limit).
• Experience in underground and aerial environments.

Responsibilities

• Perform fiber optic cable splicing, repairs, and plant construction/decommissioning outdoors.
• Deliver and maintain wireless services; align internet dishes and wireless receivers.
• Complete pre-install inspections, installation, testing, and maintenance on wireless towers; climb for equipment work.
• Handle service repairs independently and service drops from terminals for reliable fiber delivery.
• Service and repair VoIP systems for residential and business customers.
• Troubleshoot, diagnose, and resolve connectivity issues.
• Record splicing schematics and field notes to support timelines.
• Provide friendly, patient, efficient customer experiences.

Skills

Field experience

Tower climbing

Driver's license

On-call availability

Color vision

Heavy lifting

Bucket truck operation

Underground & aerial work

Job description

Description

IdeaTek is a cutting-edge telecommunications company dedicated to bringing fast, reliable internet to underserved communities. We're a passionate team of innovators and problem-solvers committed to making a difference in the lives of our customers. At IdeaTek, we value our employees and foster a culture of collaboration, growth, and community involvement.

A Day in the Life as a Fiber & Wireless Field Service Technician

A Fiber & Wireless Field Service Technician at IdeaTek is a hardworking individual dedicated to connecting our communities through reliable internet and VoIP services. Each day, you will support business operations by performing independent installations, fiber optic cable splicing, and prompt repairs in outdoor environments.

This role requires a passion for problem-solving. Your daily responsibilities include performing pre-install inspections, climbing towers, managing underground fiber drops, and operating bucket trucks for aerial work and plant construction. Working both independently and as part of a team, you will combine hands‑on technical problem‑solving with a strong commitment to safety, following all company, OSHA, and industry standards as you install, align, troubleshoot, and repair equipment.

Location

The individual in this role will support services and work in the field in and around Parsons, KS.

What You'll Do

Key responsibilities include:

• Perform fiber optic cable splicing, repairs, and plant construction/decommissioning in outdoor environments. Deliver and maintain wireless services, including aligning internet dishes and wireless receivers.
• Complete pre-install inspections, installation, testing, and maintenance on wireless towers, including climbing to install and repair equipment for new and existing builds.
• Handle service repairs independently and service drops from terminals to ensure reliable fiber delivery to businesses.
• Service and repair VoIP systems for both residential and business customers to ensure high-quality communication.
• Troubleshoot, diagnose, and resolve customer connection and connectivity issues accurately and efficiently.
• Maintain a working knowledge of splicing schematics and spreadsheets, recording accurate splicing and field notes to support service timelines.
• Provide an exceptional experience to customers by being friendly, patient, and efficient.
• Ensure all work meets quality standards, safety protocols, and customer satisfaction goals while working at various heights (roofs, poles, towers, ladders, or bucket trucks).

What We’re Looking For

To be considered for this role, you'll need the following required qualifications:

• 2+ years of relevant work experience in a field-based technical role (splicing, installation, electrician, HVAC, or other low voltage work)
• Tower climbing experience or willingness to learn.
• Must possess and maintain a valid driver’s license with no restrictions with the ability to complete a DOT physical.
• Ability to participate in an on-call rotation, which includes nights, weekends, and holidays.
• Has the ability to differentiate colors
• Must be able to lift up to 80 lbs.
• Able to enter and safely operate a bucket truck with a weight limit of 300 lbs.
• Ability to work both underground and in aerial environments (i.e., climbing ladders and/or operating a bucket truck).

What Will Help You Stand Out

• Prior experience in the telecommunications industry in splicing, installation or wireless work.

Desired Attributes

• High aptitude for learning and a proactive approach to growing skills and knowledge.
• Self-motivated; ability to work independently with minimal direction (at the completion of the training period).
• High attention to detail and dedication to quality workmanship.
• High sense of urgency and excellent follow-through on all tasks.
• Excellent verbal and written communication skills.
• Adaptable and flexible when managing shifting priorities in a dynamic work environment.

Why Join IdeaTek?

IdeaTek is a cutting-edge telecommunications company dedicated to bringing fast, reliable internet to underserved communities. We're a passionate team of innovators and problem-solvers committed to making a difference in the lives of our customers. At IdeaTek, we value our employees and foster a culture of collaboration, growth, and community involvement.

A few of the key ways we strive to make employees feel valued include:

• Competitive pay + quarterly bonuses
• Medical, dental, vision, life, and 401k with match
• Free coaching/counseling for employees & families
• Free internet service (if available in your area) or internet reimbursement
• Tuition reimbursement for personal and professional growth
• Community engagement opportunities
• Culture that values results, effort, and integrity.

Our Core Values

• We are Trustworthy – We build confidence through transparency, follow-through, and dependability.
• We count on Big Thinkers – We don’t just imagine the future—we create it with bold, actionable ideas.
• We have a Resilient Spirit – We embrace challenges, bounce back from setbacks, and keep striving for more.
• We stand on Belief – We believe everyone deserves access to technology that helps them learn, grow, and thrive.
• We foster Connectedness – Our work goes beyond broadband—we build real connections within our team and our communities.
• We drive Innovation – We're always looking for ways to improve and redefine what’s possible.

This role is not eligible for Visa sponsorship.

This role is not eligible for relocation.

Salary And Benefits Commensurate With Experience.

Equal Opportunity Employer.

This employer uses E-Verify