Fiber Network Technician or Operator

Connect2First; Cabot (AR); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Fiber Network Technician, where you will be at the forefront of maintaining and enhancing fiber network services. This role involves hands-on troubleshooting, installation, and maintenance of network devices, ensuring seamless connectivity for customers. You will collaborate closely with the Fiber Network Operator and other team members to implement effective networking solutions. If you have a passion for technology and a commitment to exceptional customer service, this position offers a dynamic work environment with opportunities for growth and professional development.

Qualifications

• 2+ years of experience with fiber optics and network device configuration.
• Bachelor's degree preferred or equivalent experience.

Responsibilities

• Install and maintain network interface devices and Optical Network Terminals.
• Troubleshoot issues from the Fiber Distribution Panel to the demarcation point.

Skills

Customer Service Skills

Technical Communication

Organizational Skills

Problem-Solving Skills

Ability to Lift 75lbs

Education

Bachelor's degree in a relatable field

2 years of related experience

Tools

Fiber Optic Test Equipment (OTDR, OSA, BERT)

Microsoft Office Suite

Job description

I. POSITION SUMMARY

The Fiber Network Technician is responsible for operation, implementation, and maintenance of fiber network services and technologies. The Fiber Network Technician responds to network outages, onsite visits to FECC/C2FI member/customer locations, and works closely with the Fiber Network Operator to implement networking solutions. The Fiber Network Technician will work with co-workers and contractors to maintain the C2FI network.

II. REPORTING RELATIONSHIPS

A. Reports to: Director of Fiber Network Engineering

B. Supervises: None

III. MAJOR RESPONSIBILITIES

1. Install and maintain network interface devices (NID) and Optical Network Terminals (ONT).
2. Perform skilled troubleshooting from the Fiber Distribution Panel (FDP) to the demarcation point including CPE.
3. Respond to trouble tickets within acceptable company timeframe standards.
4. Perform routine preventive maintenance and major repairs to network systems.
5. Record and report all record changes immediately.
6. Ability to be professional with customers and fellow associates.
7. Available to work overtime when deemed necessary, may include holidays and weekends.
8. Available to travel for training as needed.
9. Perform all other duties as assigned or directed.

IV. INTERNAL RELATIONSHIPS

1. Director of Fiber Network Engineering: Work closely with Director of Fiber Network Engineering to provide updates on connects, outages, work assignments and other related matters.
2. Fiber Network Operator: Work daily with the Fiber Network Operator to ensure all network services are operating properly.
3. FECC senior staff: Work closely with FECC senior staff to attain the goals that have been set for this position.
4. All Employees: Work with all employees and personnel on various services and activities.

V. EXTERNAL RELATIONSHIPS

1. Electric Cooperatives and Fiber Subsidiaries: Maintain good relations in all contacts.
2. Outside contractors, vendors, and telecommunication providers.
3. Community leaders and local organizations.
4. Customers: Provide exceptional customer service relating to all matters concerning C2FI.

JOB SPECIFICATIONS

VI. POSITION REQUIREMENTS

EDUCATION

Bachelor's degree in a relatable field is preferred (Not Required) or 2 years of related experience.

EXPERIENCE

Two + years of experience with physical infrastructure (i.e. power, ISP and OSP fiber optics, etc.), network device configuration and initial turn-up and troubleshooting. Hands on experience with fiber optic test equipment such as OTDR, OSA, BERT and/or other network analysis tools.

JOB KNOWLEDGE

Should be able to quickly develop a working knowledge of Cooperative procedures, practices, and policies. Must be able to perform the core elements of the position competently, following a training period not to exceed 90 days. Strong understanding of Fiber OSP.

ABILITIES and SKILLS

Should be skilled in meeting and dealing with the public. Must be able to effectively communicate technical information both orally and in writing. Ability to set and achieve goals without intervention or feedback. Excellent organizational skills are required. Should have strong computer skills and ability to learn new software and skilled in all Microsoft Offices software. Physical ability to work from a kneeling or standing position for long periods of time. Able to lift and carry loads of up to 75lbs including ladder. Must possess a valid driver's license.

WORKING CONDITIONS

Normal office conditions with some irregular hours and travel required. Site visits to job sites and substations may be required in all types of weather.