Fiber Installations Technician - Major Metropolitain Cities in Texas

Centric Infrastructure Group; San Antonio (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in telecommunications is urgently seeking a Fiber Installations Technician in San Antonio, Texas. This role involves direct customer engagement and field work promoting high-speed internet services. Ideal candidates will have experience in telecommunications with a strong focus on customer support and technical installation duties. Competitive salary and comprehensive benefits package are offered to qualified candidates.

Benefits

Competitive base pay + bonus

Medical, dental, and vision benefits

Generous PTO policy

401(k) plan with 5% company match

10 company paid holidays

Qualifications

• 1+ years of telecommunications experience preferred.
• Proficient in computer and software applications.
• Valid driver's license with a clean record.

Responsibilities

• Perform installations and troubleshoot service issues.
• Convert residential homebuyers into customers.
• Monitor and engage in community social media.

Skills

Customer assistance

Troubleshooting

Installation services

Communication

Education

High School Diploma or GED

Trade school in telecommunications

Tools

Microsoft Office

Mobile phone applications

Job description

Fiber Installations Technician - Major Metropolitain Cities in Texas

Fiber Installations Technician - Major Metropolitain Cities in Texas

3 weeks ago Be among the first 25 applicants

Centric Services ("Centric") delivers industry-leading high-speed internet through Centric Fiber and natural gas services through its UniGas division. Centric serves ground up commercial and residential developments, as well as master-planned communities in all major metropolitan markets across Texas and Central Florida. As the only integrated telecom and natural gas provider currently in the market, Centric is rapidly expanding into new regions due to its advantageous dual-model approach. Our team is dedicated to bridging infrastructure gaps through strategic value creation and continuous innovation.

We are looking for a fiber technician, internally known as a Giga Guide, that will be the main interface for home builders and subscribers in residential communities. This customer-facing position will collaborate with builders to coordinate joint marketing activities and create marketing collateral. The main responsibility of the Giga Guide will be to convert residential homebuyers into Centric Fiber customers and install the proper internet equipment within each home.

This is a field-based position, in which you would be reporting to our warehouse location then traveling out into the field for your work within our Centric communities.


Responsibilities:

• Provide customer assistance, education and information on services, customer equipment and products
• Perform residential and commercial installations of internet, phone, and cable services
• Troubleshoot and fix service issues
• Upsell applications and wall drops to customers
• Take appropriate action to expedite workflow to consistently meet customer appointments and company commitments
• Interface with customer and technical service departments to collaborate on subscriber issues, develop troubleshooting and corrective action plans, work scheduling, and ticket clearing
• Install, service, disconnect, change, or reconnect telephony and modem equipment, serving customer residences
• Ensure all work is completed in accordance with all applicable company procedures and in compliance with all municipal, state, and federal laws and guidelines
• Participate in community and company social media outlets - monitor company commentary, respond to complaints and accolades, monitor community happenings
  
  
  

Requirements

• High School Diploma or GED
• 1+ years of related telecommunications or mass media experience
• Proficiency in the use of a computer, and software applications including Microsoft Office and mobile phone applications (for time entry, performance assessments, etc.)
• Up to 100% local market travel and up to 10% travel to all markets in Texas
• Valid drivers license with a clean driving record
  
  
  

Preferred Qualifications:

• Any completion of college-level coursework, certifications, or training from a trade school in telecommunications or a related field
  
  
  

Benefits

• Competitive base pay + bonus
• Great benefits (medical, dental, vision, and more)
• Generous PTO policy
• 10 company paid holidays
• 401(k) plan with 5% company match

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Centric Infrastructure Group by 2x

Get notified about new Installation Technician jobs in San Antonio, TX.

Sign Production and Installation Technician

Maintenance Technician Experienced, San Antonio

12v Electrical Car & Truck Install Technician

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.