Fiber Installation Technician

Engineering Associates; Charlotte (NC); On-site; Full time

Job summary

An established industry player is seeking full-time Fiber Optic Field Technicians in the vibrant Charlotte area. This role involves installing and troubleshooting fiber optic systems, ensuring customer satisfaction through effective communication and service. You'll receive paid training, a company vehicle, and a comprehensive benefits package, including health insurance and retirement savings plans. Join a forward-thinking company that values your growth and offers production incentives, flexible spending accounts, and opportunities for advancement. If you're ready to take on a rewarding challenge in a dynamic environment, this is the opportunity for you.

Benefits

Company vehicle

Health Insurance

401(k) Retirement Savings

Tuition Reimbursement

Referral bonuses

Paid Time Off and Holidays

Production incentives

Company Discounts

Flexible Spending Accounts

Legal Insurance

Qualifications

• Must be at least 18 years old and have a valid U.S. driver's license.
• Comfortable working in inclement weather conditions.

Responsibilities

• Install and troubleshoot fiber optic systems and residential networking equipment.
• Provide excellent customer service and resolve customer issues.

Skills

Effective communication skills

Ability to work in a fast-paced environment

Comfortable working in tight spaces

Ability to lift and carry heavy ladders

Education

High school diploma or GED equivalent

Tools

Small hand tools

Power tools

Test equipment

Job description

Prince Telecom is currently hiring full-time Fiber Optic Field Technicians in the Charlotte, NC area!

We provide paid training, full benefits & a company vehicle!

Pay: $16 - $22/hr+

Job Type: Full-Time

What you’ll do…

• Install, disconnect, reconnect, add, change, troubleshoot and repair fiber optic systems.
• Use small hand tools, power tools, and test equipment.
• Install, setup and configure residential networking equipment such as ONT’s, routers and switches.
• Perform testing on company issued devices and customer devices.
• Attempt to identify and remedy sources of customer-perceived issues.
• Complete paperwork accurately, and report/record work order status updates.
• Perform customer service duties by:
  • Greeting and interacting with customers in a professional courteous manner, including when responding to escalations and repeated customer concerns;
  • Reviewing all requested services with the customer in order to ensure understanding and agreement;
  • Educating the customer regarding product and service usage.

Who we are looking for…

• Minimum 18 years old
• Valid U.S. driver's license (required)
• Authorized to work in the United States for this company without sponsorship
• Must live within 60 miles of Charlotte, NC.
• High school diploma or GED equivalent
• Comfortable working in tight spaces (such as crawl spaces or house attics)
• Comfortable working in inclement weather conditions
• Ability to work in a fast-paced, time-sensitive environment
• Effective communication skills
• Able to travel and work extended hours; overtime and weekends, as needed
• Ability to lift, climb, and carry ladders weighing up to 80lbs.

What you’ll get…

• Company vehicle, cell phone, tools, PPE, etc...
• $16-$22/hr+
• Production incentives
• Weekly pay
• Referral bonuses
• Growth Opportunities
• Health Insurance: Medical, Dental, Vision and Prescription Plans
• Flexible Spending Accounts
• Short and Long-Term Disability
• Supplemental Life and AD&D
• 401(k) Retirement Savings w/ Company Match
• Stock Purchase Plan
• Company Discounts
• Legal Insurance
• Paid Time Off and Holidays
• Tuition Reimbursement for select programs

Our Company is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind including, based on disability and protected veteran status. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws.

The Company also prohibits harassment of applicants or employees based on any of these protected categories. It is also the Company's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.

The Company also does not consider criminal convictions to be an absolute bar to employment and will consider qualified applicants with criminal histories.