Fiber Customer Support Analyst

Verizon Communications; Freehold (NJ); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading telecommunications company is seeking a Technical Support Associate to provide exceptional service for customers utilizing Fios voice, data, and video services. In this remote role, you’ll troubleshoot issues and deliver clear, professional support. Candidates should have a dedication to customer service and strong communication skills. Compensation ranges from $768.00 to $1,641.00 per week based on skills and experience.

Benefits

Health and wellness benefits

401(k) Savings Plan

Paid time off

Tuition assistance

Qualifications

• Dedication to customer service excellence.
• Amazing communication skills.
• Positive, professional attitude.
• Ability to thrive in a fast-paced work environment.

Responsibilities

• Answer incoming calls from customers.
• Provide service support for Voice, Data, and Video services.
• Analyze and isolate trouble conditions.
• Utilize knowledge of communication and networking components.
• Work evenings, weekends, holidays as needed.

Skills

Customer service excellence

Communication skills

Troubleshooting

Technical support

Education

Associate Degree or 2+ years' relevant experience

Job description

Apply prior to the end date: November 1st, 2025

What you’ll be doing

Customers rely on us for the best network and entertainment. You’ll be there with exceptional technical support and customer service. You’ll join a tech support team in a call center to help our Fios customers with their voice, data, and video services. The team will be troubleshooting issues in hardware, software, applications, networks, or devices and answering customer tech questions. Because here, better matters.

Your responsibilities will include, but are not limited to:

• Answering incoming calls from customers with order inquiry and/or trouble reports.
• Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network.
• Performing analysis and isolation of trouble conditions and creating and sorting trouble reports.
• Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment.
• Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience.
• Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business.

What we’re looking for

We’re looking for a dedication to customer service excellence with amazing communication skills and a positive, professional attitude. You’ll thrive in a fast-paced work environment, and enjoy helping our customers connect to the digital world.

Even better if you have one or more of the following

• A related Associate Degree or 2+ years’ relevant experience.
• Technical support call center experience.

You must live within 75 miles of the current reporting location for life of contract. We reserve the right to request your attendance at the office location for team huddles, meetings, etc.

Test(s) Required

Computer & Internet Knowledge Test (210), SACS HTML Results

Where you’ll be working

In this remote role, you\'ll work from home with occasional in-person trainings and meetings.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. From health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance and tuition assistance, we’ve got you covered with our award-winning total rewards package.

The salary will vary depending on your location and confirmed job-related skills and experience. For part-time roles, your compensation will be adjusted to reflect your hours. The weekly wage range for the location(s) listed on this job requisition based on a full-time schedule is: $768.00 - $1,641.00.

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