Fiber Customer Success & Support Lead

Coos Curry Electric Cooperative, Inc.; Harbor (OR); On-site; USD 60,000 - 80,000; Full time

Job summary

Coos Curry Electric Cooperative, Inc. is seeking a Customer Service Manager to lead and supervise Customer Service and Technical Service Representatives. This role emphasizes delivering high-quality customer service and reliable fiber internet service.

The ideal candidate will have a strong technical background, leadership skills, and at least two years of relevant experience in technical support or customer service. Responsibilities include team management, technical troubleshooting, and enhancing customer satisfaction.

Qualifications

• Minimum two years of experience in customer service or technical support.
• Minimum two years of hands-on experience supporting internet services, networking, or telecommunications.
• Strong technical aptitude with fiber internet systems and networking fundamentals.

Responsibilities

• Supervises Customer Service and Technical Support Representatives.
• Troubleshoots fiber internet service issues including ONTs and network performance.
• Coordinates with Network Operations Center on outages and maintenance.

Skills

Technical capacity and troubleshooting skills

Customer focus

Communication proficiency

Leadership and coaching

Problem‑solving and critical thinking

Teamwork orientation

Performance management

Results driven

Education

Bachelor's Degree in Information Technology, Telecommunications, Business, or related field

Tools

SMX

Calix

GLDS

ISPN

Job description

Coos Curry Electric Cooperative, Inc. is seeking a Customer Service Manager to lead and supervise Customer Service and Technical Service Representatives. This role emphasizes delivering high-quality customer service and reliable fiber internet service.

The ideal candidate will have a strong technical background, leadership skills, and at least two years of relevant experience in technical support or customer service. Responsibilities include team management, technical troubleshooting, and enhancing customer satisfaction.