Fiber Carrier Account Coordinator

Bluebird Fiber; Kansas City (MO); On-site; USD 44,000 - 50,000; Full time

Job summary

A forward-thinking company is seeking a dedicated Account Manager to support its wholesale fiber operations. This role involves managing client accounts, coordinating service requests, and ensuring effective communication between teams and partners. The ideal candidate will possess strong organizational skills and a technical understanding of fiber networks, along with exceptional customer service abilities. Join an innovative team where your contributions will enhance service delivery and customer satisfaction in the telecommunications industry. If you thrive in a dynamic environment and are eager to build relationships, this opportunity is perfect for you.

Qualifications

• Bachelor's degree preferred in Business or Telecommunications.
• Three years' experience in account management or telecommunications.

Responsibilities

• Coordinate service requests and manage client accounts.
• Facilitate implementation of fiber services with internal teams.
• Generate reports on sales activity and account management.

Skills

Familiarity with fiber optic networks

Strong communication skills

Negotiation skills

Problem-solving skills

Proficiency in CRM software

Microsoft Office Suite

Order management systems

Ability to multitask

Education

Bachelor's degree in Business

Bachelor's degree in Telecommunications

Tools

CRM software

Microsoft Office Suite

Job description

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The ideal candidate will support our wholesale/carrier fiber operations by managing client accounts, coordinating service requests, and ensuring smooth communication between internal teams and external partners. This role requires strong organizational skills, technical knowledge of fiber networks, and exceptional customer service abilities.

Requirements

EDUCATION AND EXPERIENCE:

• Bachelor's degree in Business, Telecommunications, or a related field preferred.
• Three years’ experience in account management, customer service, or telecommunications

SKILLS AND ABILITIES:

• Familiarity with fiber optic networks and wholesale telecommunications services preferred
• Strong communication, negotiation, and problem-solving skills.
• Proficiency in CRM software, Microsoft Office Suite, and order management systems.
• Ability to multitask, prioritize tasks, and work effectively under pressure

Summary

PRIMARY RESPONSIBILITIES:

• Service Coordination: Facilitate the implementation of fiber services by liaising with engineering, provisioning, and support teams.
• Order Processing: Manage order submissions, track progress, and provide regular updates to internal teams and clients on service delivery.
• Documentation: Maintain accurate records of client interactions, service agreements, and network configurations.
• Reporting: Generate reports on sales activity, account management, and growth initiatives.
• Relationship Building: Foster strong relationships with wholesale partners and internal stakeholders to ensure collaboration and satisfaction.
• Process Improvement: Suggest and implement improvements to streamline delivery, enhance efficiency, and improve customer experience.
• Problem Resolution: Identify, troubleshoot, and resolve issues related to service delivery, including technical challenges, delays, and customer complaints.
• Foster New Relationships: Identify, communicate, and onboard new potential customers.
• Travel and Tradeshows: Travel to tradeshows several times per year and to customers as needed for new acquisitions or support roles.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Telecommunications

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Kansas City, MO $44,000 - $50,000 3 weeks ago