FIA Claims Representative

Frost Bank; Austin (TX); On-site; USD 40,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

401(k) matching

Tuition reimbursement

Wellness programs

Employee Assistance Program

Referral bonus

Job summary

Frost Insurance Agency, part of Frost Bank, is seeking a dedicated Claims Representative in Austin, TX. You will handle first reports of routine claims, prepare reports, monitor status, and assist clients with questions and concerns, upholding FIA’s integrity and service standards.

Ideal candidates will hold a Texas General Lines Agent License (P&C) or obtain it within 90 days, with strong communication and organizational skills and experience in claims.

Qualifications

• Texas General Lines Agent License: Property and Casualty (P&C) or attainment within 90 days.
• Excellent written and verbal communication skills.
• Organizational skills.
• Proficient in Microsoft computer applications.
• Associates in Claims (AIC) designation.

Responsibilities

• Process first reports of routine claims in accordance with FIA procedures and service standards.
• Prepare and submit initial and follow-up reports to Producers and/or Manager on assigned claims.
• Monitor claims status and adjuster performance per FIA standards.
• Assist clients with questions and complaints during the claims process.
• Monitor and maintain claim logs and update claim activity.
• Provide information for adjusters and other personnel as requested.
• Support claims review process with Producers as needed.

Skills

Communication skills

Organizational skills

MS Office

Claims experience

Education

Associates in Claims (AIC) designation

Tools

Microsoft Office

Job description

Job Description It’s about supporting people, our people. Are you ready to provide next level support to help deliver top-quality experience and service? Are you described as someone with an inquisitive mind and a thirst for knowledge? Do you like working in a fast-paced environment and have a goal-orientated mindset? If so, the FIA Claims Representative could be for you! At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.

Who you are:

As a Claim Representative with Frost Insurance Agency, you will be responsible for receiving, reporting, and following up on all assigned claim cases in accordance with FIA guidelines. More than that, this role is about providing top-quality service with integrity, caring, and excellence.

What you’ll do:

• Process first reports of routine claims in accordance with company claims procedures and service standards
• Prepare and submit initial and follow-up reports to Producers and/or Manager on assigned claims in conformity with established procedures
• Monitor claims status and adjuster performance in accordance with FIA standards
• Assist clients with any problems that arise in claims process, referring questions and complaints to the appropriate party as necessary
• May assist Producer with claims review process with clients as neededMonitor insurance carriers to keep reserves down on open claims and notify management of issues when appropriate
• Provide information for adjusters and other company personnel as requested
• Create and maintain claim logs and update claim activity
• Always taking action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you'll need:

• Texas General Lines Agent License: Property and Casualty (P&C) or attainment within 90 days
• Excellent written and verbal communication skills
• Organizational skills
• Proficient in Microsoft computer applications
• Additional Preferred Skills: Previous claims experience
• Associates in Claims (AIC) designation

Our Benefits:

• Medical, dental, vision, long-term disability, and life insurance 401(k) matching Generous holiday and paid time off schedule Tuition reimbursement Extensive health and wellness programs, including our Employee Assistance Program Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost was named to Forbes magazine's list of the Best Employers. Frost is an Equal Opportunity Employer and does not discriminate on the basis of any protected trait, including sex, sexual orientation, gender identity, race, ethnicity, disability, or veteran status.

Our Most Important Relationship Starts Here

Frost’s commitment to cultivate long-term relationships is one of the reasons we’re recognized as a premier employer in the financial services industry. To attract qualified professionals, we offer an environment that’s supportive of both your professional and personal goals by providing our employees with competitive salaries and an outstanding benefits package.

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