Fiscal Intermediary Program Manager

The Center for Family Support Inc.; New York (NY); On-site; USD 59,670 - 72,930; Full time

Benefits offered by this job

401(k)

Dental Insurance

Flexible schedule

Health insurance

Life insurance

Paid time off

Referral program

Tuition reimbursement

Vision insurance

Job summary

The Center for Family Support Inc. is seeking a FI Program Manager to oversee a caseload of individuals receiving Self-Directed Services. This role is pivotal in ensuring compliance with OPWDD regulations while managing documentation and auditing processes.

Applicants should possess a Bachelor’s degree and have relevant experience in the OPWDD system. Strong organizational skills and adherence to budgets are essential. The offered salary is $66,300 annually, with various benefits including health insurance and a flexible schedule.

Qualifications

• Minimum of 2 years’ experience in the OPWDD system.
• Minimum of 1 year of experience with Self-Directed Services.
• Strong analytical and problem-solving skills.

Responsibilities

• Manage a caseload of individuals receiving Self-Directed Services.
• Ensure compliance with OPWDD regulations.
• Promote positive participant and family satisfaction outcomes.

Skills

Interpersonal skills

Communication skills

Organizational skills

Analytical skills

Attention to detail

Problem-solving skills

Proficiency in Microsoft Office

Knowledge of OPWDD regulations

Education

Bachelor’s degree in health or human services or related field

Tools

Microsoft Office

EVERO

Adobe Sign

Job description

Job Title: FI Program Manager

Location: NYC, Bronx, SI or Floral Park

Reports to: Assistant VP of Self-Direction

Department: Self Direction

FLSA / Status: Exempt / FT

The FI Program Manager is responsible for managing a caseload of individuals receiving Self-Directed Services and ensuring full compliance with OPWDD regulations. This role requires timely oversight of documentation, fiscal accountability, and proactive stakeholder engagement, with performance measured through defined key performance indicators (KPIs).

Benefits

• 401(k)
• Dental Insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance
• Caseload Management

Responsibilities

• Maintain oversight of assigned caseloads to ensure completion of required reviews
• Ensure high levels of documentation completeness and accuracy
• Promote positive participant and family satisfaction outcomes
• Participate in Life Plan meetings and interdisciplinary team discussions
• Ensure documentation reflects alignment with FI and OPWDD requirements
• Communicate identified issues or concerns to appropriate stakeholders in a timely manner
• Maintain consistent and professional communication with families, brokers, and internal departments
• Ensure all communications are documented accurately
• Support strong stakeholder relationships and satisfaction
• Review and process all required documentation (Life Plans, LCED, DDP2, etc.)
• Ensure documentation meets compliance and quality standards
• Identify and address deficiencies to maintain regulatory compliance
• Support audit readiness and successful audit outcomes
• Identify and resolve discrepancies
• Ensure adherence to approved budgets and financial guidelines
• Review and approve Staff Action Plans and supporting documentation
• Ensure all documentation is complete, accurate, and compliant prior to approval
• Monitor trends and recurring issues and implement corrective actions
• Maintain regular collaboration with brokers to support participant needs
• Monitor broker performance for adherence to service expectations and guidelines
• Address performance concerns and document interactions
• Identify, report, and address compliance concerns
• Support corrective action efforts and resolution of non-compliant items
• Monitor Medicaid eligibility status for assigned caseload
• Address issues impacting eligibility and service continuation
• Maintain accurate tracking of Medicaid-related requirements
• Maintain ongoing engagement with participants and families
• Respond to inquiries and concerns in a professional and timely manner
• Document all interactions
• Support high levels of satisfaction and service quality
• Complete assigned tasks and responsibilities in alignment with program expectations
• Participate in required trainings and professional development
• Contribute to program goals, quality improvement initiatives, and team success

Competencies

• Strong interpersonal, communication, and organizational skills
• Advanced knowledge of OPWDD regulations
• High attention to detail and accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Strong analytical and problem-solving skills
• Proficiency in Microsoft Office; experience with EVERO and Adobe Sign preferred
• Bachelor’s degree in health or human services or related field required
• Minimum of 2 years’ experience in OPWDD system
• Minimum of 1 year of experience with Self-Directed Services

Salary

USD $66,300.00 - USD $66,300.00 /Yr.

Equal Opportunity

The Center for Family Support provides equal employment opportunities to all. We celebrate the wonderful qualities that make each of us unique and greatly value how they enrich the work we do. If you want to work with a caring group of people making a difference in the lives of the people we serve, apply today!