FHNF CLIENT SERVICES ANALYST

First Horizon Bank; Memphis (TN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

Job summary

First Horizon Bank is seeking a Client Services Analyst to deliver first and second line IT support for FHNF employees across desktop systems, applications, and mobile devices. The role emphasizes customer service, problem resolution, and collaboration with IT teams in a fast-paced financial environment.

The ideal candidate has a bachelor’s degree in a tech field and at least two years’ IT support experience, strong communication skills, and the ability to handle multiple tasks under pressure.

Qualifications

• Bachelor's degree in computer science, information systems, or other qualifying discipline preferred.
• Two years of IT experience with client-level problem resolution and customer interaction required.
• Strong written and oral communication; customer service mindset.
• Ability to lift 50-pound equipment and reposition for hardware moves.

Responsibilities

• Provide first and second level technical support for desktop systems and applications.
• Handle password resets, file access, backups, and security-related issues.
• Assist with network connectivity, printer issues, and mobile device support.
• Participate in IT projects, equipment moves, software rollouts, and training sessions.

Job description

Description

The Client Services Analyst is responsible for providing first and second level technical support for FHN Financial employees who rely on information technology to perform their jobs and maintain competitive advantage.

The successful candidate will possess a thorough working knowledge of current desktop applications (Windows, Office, Internet browsers, etc.), hardware, virus protection, PowerShell, Windows security procedures along with a general knowledge of networking, and mobile devices in a structured corporate environment.

The Client Services Analyst is a part of the FHN Financial Information Technology Client Services team and works closely with IT infrastructure administrators, among others, to ensure a highly available and highly responsive systems environment for FHN Financial, an energetic and fast-paced leader in financial markets.

FHN Financial Environment:

FHN Financial is headquartered in Memphis, Tennessee, with Regional Offices across the United States.

FHN Financial has invested in Information Technology to provide superior service to our customers, who are primarily financial institutions and portfolio managers. In this professional environment, FHNF leverages technology and our proprietary systems for competitive advantage. As a prominent member of the financial community nationwide, FHNF is committed to best practices and regulatory compliance in systems design, availability, security and reliability.

Areas of specific responsibility:

The FHN Financial Client Services Analyst provides first and second level support such as assistance and problem resolution with desktop systems and applications, file access, password lockouts and resets, file restorations from backup, security issues, permissions, email issues, network connectivity, internet issues, printer issues, workstation support and mobile wireless device support.

In addition to these support activities, Client Services personnel may participate in IT projects, equipment and client moves and changes, application rollout, security-focused projects, equipment build and deployment, and other special activities. Client Services personnel may also conduct training sessions for FHNF employees. Occasional after-hours project work and routine on-call support will be required.

The candidate must be capable and willing to learn applications specific to the financial industry and many applications proprietary to FHN Financial. The person in the position of Client Services Analyst will need to grow progressively in the areas of technical proficiency and responsibility.

Qualifications:

A bachelor's degree in computer science, information systems, or other qualifying discipline is preferred. In addition, two years of experience in IT with demonstrated success in client-level problem resolution and working with customers is required.

The successful candidate will be a strong team player and will possess excellent written and oral communication skills with the ability to communicate with all levels of personnel. An attitude of commitment to customer service is required. In addition, the candidate will need the ability to lift 50-pound equipment and to position self to move technology as required.

The candidate must have demonstrated the capability of working well under pressure as well as the ability to organize and prioritize tasks to handle multiple projects simultaneously. The Client Services Analyst will work independently or as a part of a team under general supervision. The successful candidate will thrive in a high-energy, closely-knit, professional team environment with a commitment to the organization and delivering excellence for the firm.

About Us

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com (https://urldefense.com/v3/__https:/www.firsthorizon.com/__;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6_kmPxl66_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) .

Benefit Highlights

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.