FHARPS Residential Case Manager

Community House Mental Health Agency; Seattle (WA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

403B with employer match

Continuing education credits

Orca card

Employee assistance program

Job summary

Community House Mental Health Agency in Seattle, WA seeks a FHARPS Residential Case Manager to provide treatment and care coordination in a residential setting within the diversion program. You will work with a care team to coordinate services, document progress in EMR, and support residents toward treatment goals.

The role emphasizes trauma-informed care, strong collaboration, and community-based support, with a focus on safety, empowerment, and accessible services.

Qualifications

• Apply for Agency Affiliated Counselor credential with Washington DoH within 30 days of hire.
• Pass criminal background check before hire date.
• Obtain/maintain First Aid/CPR within 30 days of hire.
• Hold a valid driver license with clean driving record.
• Legible handwriting and ability to do simple math; navigate EMR charts.

Responsibilities

• Serve as secondary Case Manager and primary on-site contact for residents at assigned location.
• Coordinate with internal/external departments for referrals and timely intake.
• Collaborate with care team to ensure access to treatment and appointments, including transportation.
• Ensure all interactions reflect trauma-informed care principles (safety, choice, trust, collaboration, empowerment).
• Coordinate access to medications following the seven rights and proper documentation.
• Complete daily EMR documentation for resident interactions and medications dispensed.
• Participate in shift-change meetings and required documentation.
• Support on-site cleaning and activities to promote skills training and independence.

Skills

Trauma-informed care

Care coordination

Crisis intervention

EMR documentation

Team collaboration

Transportation coordination

Education

Agency Affiliated Counselor credential

Tools

Electronic Medical Record (EMR)

Job description

Here at Community House Mental Health Agency, we strive to provide a supportive family atmosphere in Seattle and King County for people with severe and persistent mental illness. Each person who walks through our door has a unique story, and we believe that everyone deserves to feel welcomed and valued.The FHARPS Residential Case Manager works as part of a team to provide behavioral health services, skills training, and community support in a residential setting within their assigned diversion program. This position is responsible for providing treatment and care coordination based on resident needs and the treatment plan, progress notes, and collaborative reviews for the assigned caseload, as well as support to all residents served as part of the care team.At Community House, we value a strong work-life balance and aim to provide the best support for our workers. As a CHMHA employee, you will have access to a range of unique benefits, such as company-paid medical/dental/vision/disability insurance, a 403B retirement plan with employer match, continuing education credit, a personal unlimited Orca Card, and an employee assistance program with financial, mental, and legal assistance.SCHEDULESunday-Wednesday 12:30-10:30pm (40 hours/week, Full-Time)RESPONSIBILITIESServe as secondary Case Manager and primary on-site contact for residents at assigned location, including advocating for and coordinating resident needs and services; assisting with Service Plans, Crisis Plans, and other documentation and providing consistent contacts, skills training, and care coordination to work towards goalsCoordinate with relevant internal and external departments to coordinate resident referrals, ensure timely intake into program, and review of individualized plansCollaborate with care team to ensure all residents access needed treatment, support, case management, and appointments, including transportation to external providersEnsure all interactions represent the five principles of trauma-informed care, including safety, choice, trustworthiness, collaboration, and empowermentCoordinate access to medications for all clients through trained staff ensuring the seven rights of medication use are followed: right person, right medication, right time, right dose, right route, right reason (including refusal), and right documentation according to agency provided medication trainingActively participate in Shift Change meetings and complete associated documentationComplete daily documentation in electronic medical record on resident interactions, medications dispensed when assigned, and other required documentation, ensuring an interaction or observation and subsequent documentation are completed for all residents across the teamPractice good financial stewardship of agency and contract resources, including how time is being spent, supplies are used, property is being maintained, etc.Monitor spending of Petty Cash and other agency money to ensure accountability and appropriate useMeet identified key performance indicators and metrics for the position as identified for the program, division, and agencyParticipate in discharge planning and written summaries of treatment as needed for resident referral and releases of informationAssist with and support on-site cleaning, including skills training with residents to maintain personal and community spaces, laundry, and preparation for regular pest treatmentsProvide immediate crisis intervention and resolution as neededAlways maintain resident and staff confidentialityThe Diversion Residential Case Manager works with care team to ensure high standards of care are provided within the program, including but not limited to:Providing appropriate levels of treatment, skills training, and assistance are provided to residents in managing mental health symptoms and developing skills and insight to manage symptoms, including Activities of Daily Living (ADLs) and Instrumental Activities of Daily Living (IADLs) per their service plan and individual needs, such as assistance in hygiene needs, cleaning, finances, transportation, etc.Partnering as a team to deliver current programming and fill vacant position dutiesWorking collaboratively with larger outpatient team of providers to support resident in actively working towards treatment goalsCoordinating care, such as scheduling, attending, and/or arranging transportation for appointments and other case management needsMaintaining and documenting in resident charts and program trackers following agency, county, state, and federal guidelines.Providing and receiving input as part of resident’s care team on service plan and progress, and collaborating with other providers such as primary care provider, housing staff for entering/maintaining/exiting housing, etc.Facilitating regular group and individual activities, encounters, and specialized resident events, such as outings and holiday gatheringsPerforming other duties as assignedBASIC QUALIFICATIONSApply for Agency Affiliated Counselor credential with Washington Department of Health within 30 days of hire, if not otherwise licensed, and obtain and maintain registration and/or licensureSuccessfully pass criminal background check before hire dateObtain/maintain valid First Aid/CPR card or certificate within 30 days of hireComplete Tuberculosis (TB) test within first 2 weeks of hire with acceptable resultsHold a valid license for 1 year with clean driving record to use agency vehiclesHave legible handwriting and ability to do simple mathematicsAble to navigate and comprehend charts in electronic medical recordAble to work independently and within a teamAble to communicate information and ideas so others will understand. Able to exchange accurate information in these situations.Able to perform duties outlined above within reasonable accommodationPREFERRED QUALIFICATIONSPrior experience with mental health or diversion services populationBachelor’s degree in social sciences or related fieldAcknowledgment Statement:I have read this job description and understand what is expected of me in this position. Any requests for reasonable accommodations should be reviewed with my supervisor and HR.