Clinical Case Manager (4359)

Community House Mental Health Agency; Seattle (WA); On-site; USD 55,000 - 67,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Disability insurance

403B retirement plan with employer 2%+

Continuing education credit

Orca Card (personal unlimited transit)

Employee assistance program

Job summary

Community House Mental Health Agency seeks an Outpatient Case Manager in Seattle to deliver treatment and care coordination for adults with mental illness. You will act as a primary case manager, update service and crisis plans, and support clients with individualized plans and transportation as needed.

You will work within a trauma-informed team, ensuring confidentiality, timely documentation in EMR, and collaboration with a broader care team to meet program goals.

Qualifications

• Bachelor’s degree or 2+ years in a related field for adults with mental illness.
• Apply for Agency Affiliated Counselor credential within 30 days of hire.
• Pass criminal background check before hire date.
• Maintain First Aid/CPR certification within 30 days of hire.
• Possess valid driving license and clean driving record.

Responsibilities

• Serve as Primary Case Manager for assigned caseload, coordinating needs and services.
• Ensure Service Plans and Crisis Plans are updated and documented timely.
• Collaborate with care team to coordinate referrals and admissions.
• Provide treatment interventions and transportation coordination as needed.
• Document client interactions in EMR; ensure twice-monthly updates.
• Respect confidentiality and trauma-informed care principles in all interactions.
• Participate in discharge planning and care summaries for referrals.
• Provide crisis intervention after hours and coordinate with crisis teams.

Skills

Trauma-informed care

Care coordination

EMR documentation

Crisis intervention

Team collaboration

Education

Bachelor’s degree in social science or related field

2+ years relevant experience in lieu of degree

Job description

Job Location: SEATTLE, WA 98144

Salary Range: $30.00 - $36.47 Hourly

Here at Community House Mental Health Agency, we strive to provide a supportive family atmosphere in Seattle and King County for people with severe and persistent mental illness. Each person who walks through our door has a unique story, and we believe that everyone deserves to feel welcomed and valued.

The Outpatient Case Manager works as part of a team to provide outpatient behavioral health services and community support. This position is responsible for providing treatment and care coordination based on client needs and the treatment plan, progress notes, and collaborative reviews for the assigned caseload, as well as support to all clients served as part of the care team.

At Community House, we value a strong work-life balance and aim to provide the best support for our workers. As a CHMHA employee, you will have access to a range of unique benefits, such as company-paid medical/dental/vision/disability insurance, a 403B retirement plan with employer match, continuing education credit, a personal unlimited Orca Card, and an employee assistance program with financial, mental, and legal assistance.

SCHEDULE

Monday-Friday, 9:00am-4:00pm (Full-Time, 35 hours/week)

RESPONSIBILITIES

• Serve as Primary Case Manager for assigned caseload, including advocating for and coordinating client needs and services; ensuring Service Plans, Crisis Plans, and other documentation are completed on time and kept up-to-date; and providing consistent contacts, skills training, and care coordination to work towards goals
• Coordinate with relevant internal and external departments to coordinate client referrals, ensure timely intake into program, and develop individualized plans
• Collaborate with care team to ensure all clients access needed treatment, support, case management, and appointments, including transportation to external providers
• Outreach to client in their homes or where they are staying in the community to assess living situation and stability, and provide treatment interventions when necessary
• Ensure all interactions represent the five principles of trauma-informed care, including safety, choice, trustworthiness, collaboration, and empowerment
• Coordinate access to medications for all clients through trained staff ensuring the seven rights of medication use are followed: right person, right medication, right time, right dose, right route, right reason (including refusal), and right documentation according to agency provided medication training
• Complete daily documentation in electronic medical record on client interactions for billable and non-billable activity, medications dispensed when assigned, and other required documentation, ensuring an interaction and subsequent documentation are completed for all assigned caseload at least twice monthly
• Practice good financial stewardship of agency and contract resources, including how time is being spent, supplies are used, property is being maintained, etc.
• Monitor spending of Petty Cash and other agency money to ensure accountability and appropriate use
• Meet identified key performance indicators and metrics for the position as identified for the program, division, and agency
• Participate in discharge planning and written summaries of treatment as needed for client referral and releases of information
• Provide immediate crisis intervention and resolution as needed
• Always maintain client and staff confidentiality

The Outpatient Case Manager works with care team to ensure high standards of care are provided within the program, including but not limited to:

• Providing appropriate levels of treatment, skills training, and assistance are provided to clients in managing mental health symptoms and developing skills and insight to manage symptoms
• Partnering as a team to deliver current programming and fill vacant position duties
• Working collaboratively with larger outpatient team of providers to support client in actively working towards treatment goals
• Coordinating care, such as scheduling, attending, and/or arranging transportation for appointments and other case management needs
• Maintaining and documenting in client charts and program trackers following agency, county, state, and federal guidelines.
• Providing and receiving input as part of client’s care team on service plan and progress, and collaborating with other providers such as primary care provider, housing staff for entering/maintaining/exiting housing, etc.
• Facilitating regular group and individual activities, encounters, and specialized client events, such as outings and holiday gatherings
• Working within the Day Treatment milieu to provide support for clients, coverage for staff, and attend to general team-based care needs
• Providing After Hours crisis intervention with enrolled clients, when assigned:

• Answering all incoming calls and making contact within 2 hours of first call
• Provide crisis response for clients referred by Crisis Connections
• Complete assessments, such as mental status, safety, danger to self and others, etc, as appropriate for the situation
• Coordinate with other professionals, including care team, emergency room, social workers, police, family, etc. to determine least restrictive resolution
• Provide all clinical information regarding the crisis to treatment team by 9am on the next working day and complete documentation per required timelines

Performing other duties as assigned.

BASIC QUALIFICATIONS

• Bachelor’s degree in social science or other related field, may consider candidates who have 2+ years of relevant experience serving adults with severe and persistent mental illness in lieu of degree
• Apply for Agency Affiliated Counselor credential with Washington Department of Health within 30 days of hire, if not otherwise licensed, and obtain and maintain registration and/or licensure
• Successfully pass criminal background check before hire date
• Obtain/maintain valid First Aid/CPR card or certificate within 30 days of hire
• Hold a valid license for 1 year with clean driving record to use agency vehicles
• Have legible handwriting and ability to do simple mathematics
• Able to navigate and comprehend charts in electronic medical record
• Able to work independently and within a team
• Able to communicate information and ideas so others will understand. Able to exchange accurate information in these situations.
• Able to perform duties outlined above within reasonable accommodation

PREFERRED QUALIFICATIONS

• Minimum 6 months of clinical experience working with individuals with severe and persistent mental health issues and/or substance use disorders