FEP Clerk I or II, DOE

Cambia Health Solutions; Tacoma (WA); Hybrid; USD 10,000 - 60,000; Full time

Job summary

Join a purpose-driven team at an innovative health care organization dedicated to making health care easier and lives better. As an FEP Clerk, you will provide essential clerical support, ensuring efficient operations and fostering strong relationships within the team. This hybrid role offers the opportunity to work collaboratively while contributing to a sustainable health care system. With a focus on adaptability and strong communication skills, you will thrive in a fast-paced environment, making a meaningful impact on the health journeys of our members. If you are passionate about serving others and eager to grow your career, this position is for you.

Benefits

Medical, dental and vision coverage

Annual employer contribution to health savings account

Generous paid time off

Market-leading retirement plan

Up to 12 weeks of paid parental leave

Award-winning wellness programs

Employee Assistance Fund

Commute and parking benefits

Qualifications

• High School diploma or GED required; combination of education and work experience.
• Basic knowledge of FEP systems, including Salesforce and Carefirst Bridge preferred.

Responsibilities

• Manage claims and correspondence, ensuring proper action is taken on inquiries.
• Provide administrative support, including scheduling and maintaining supplies.
• Enter tracking information on Salesforce and maintain subscriber files.

Skills

Adaptability

Administrative Skills

Communication

Task Management

Learning and Analysis

Independence and Quality

Education

High School diploma or GED

Tools

Salesforce

Microsoft Office

Job description

Hybrid role within Oregon, Washington, Idaho or Utah

Build a career with purpose. Join our to create a person-focused and economically sustainable health care system.

Who We Are Looking For :

Every day, Cambia’s dedicated team of FEP Clerks is living our mission to make health care easier and lives better. As a member of the FEP Service & Operations team, our FEP Clerks provide exceptional clerical support to various departments within FEP, collaborate seamlessly with staff and colleagues, ensure efficient operations, foster strong relationships, and deliver top-notch administrative support to drive organizational success – all in service of making our members’ health journeys easier.

Do you have a passion for serving others and learning new things? Do you thrive as part of a collaborative, caring team? Then this role may be the perfect fit.

What You Bring to Cambia :

Qualifications :

• Education and Experience : High School diploma or GED, and a combination of education and work experience
• FEP System Knowledge : Basic knowledge of FEP specific systems, including CRM Salesforce and Carefirst Bridge (preferred)
• Microsoft Office Skills : Basic knowledge of Microsoft Office products, including Word and Excel

Skills and Attributes :

• Adaptability : Ability to adapt to a fast-paced, team environment
• Administrative Skills : Solid administrative skills, including 30 wpm keying ability with 95% accuracy, 10-key ability, and strong organization and data entry skills
• Communication : Strong communication skills on the phone, verbally, and in writing, with the ability to respond to inquiries with tact, diplomacy, and patience
• Task Management : Ability to handle multiple tasks simultaneously, prioritize workload, and maintain accuracy and attention to detail
• Learning and Analysis : Ability to learn and retain new information, analyze incoming work, and determine the appropriate course of action
• Independence and Quality : Demonstrated ability to work independently, meet timeliness and quality standards, and accurately identify and assign various types of correspondence with minimal support

What You Will Do at Cambia :

• Claims and Correspondence Management : Receives, analyzes, and determines appropriate action for incoming claims, correspondence, and inquiries; logs customer service inquiries and distributes phone reports
• Administrative Support : Provides administrative support, including scheduling, maintaining supplies, delivering documents, and scheduling office equipment maintenance
• Data Entry and Tracking : Enters tracking information on Salesforce, verifies accuracy of ID cards and documents, and maintains subscriber and provider files
• Document Preparation and Distribution : Prepares and distributes correspondence, contracts, riders, and amendments; maintains inventory and mails out individual policies and certificates
• Imaging and Filing : Prepares records for imaging, provides backup coverage for imaging department, and maintains and updates files
• Research and Communication : Researches returned mail, assists staff with obtaining missing information, and communicates with other departments to deliver or collect critical information
• Special Projects and Support : Completes special projects and reports, provides swat support to Customer Service, and trains new employees on clerical functions

The expected hiring range for an FEP Clerk is $17.20 - $20.00 an hour depending on skills, experience, education, and training; relevant licensure / certifications; and performance history. The bonus target for this position is 5%. The current full salary range for this role is $17.20 - $24.00 an hour.

About Cambia

Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care. Whether we're helping members, lending a hand to a colleague or volunteering in our communities, our compassion, empathy and team spirit always shine through.

Why Join the Cambia Team?

At Cambia, you can :

• Work alongside diverse teams building cutting-edge solutions to transform health care.
• Earn a competitive salary and enjoy generous benefits while doing work that changes lives.
• Grow your career with a company committed to helping you succeed.
• Give back to your community by participating in Cambia-supported outreach programs.
• Connect with colleagues who share similar interests and backgrounds through our employee resource groups.

We believe a career at Cambia is more than just a paycheck – and your compensation should be too. Our compensation package includes competitive base pay as well as a market-leading 401(k) with a significant company match, bonus opportunities and more.

In exchange for helping members live healthy lives, we offer benefits that empower you to do the same. Just a few highlights include :

• Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits.
• Annual employer contribution to a health savings account.
• Generous paid time off varying by role and tenure in addition to 10 company-paid holidays.
• Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period).
• Up to 12 weeks of paid parental time off (eligible day one of employment if within first 12 months following birth or adoption).
• Award-winning wellness programs that reward you for participation.
• Employee Assistance Fund for those in need.
• Commute and parking benefits.

Learn more about our .

We are happy to offer work from home options for most of our roles. To take advantage of this flexible option, we require employees to have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb.

We are an Equal Opportunity and Affirmative Action employer dedicated to workforce diversity and a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required.

If you need accommodation for any part of the application process because of a medical condition or disability, please email . Information about how Cambia Health Solutions collects, uses, and discloses information is available in our .