FENTON – Customer Service | Floor Associate

Chuck's Boots; Fenton (MO); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance.

Paid time off.

IRA retirement match

Holiday pay

Employee discount program.

Job summary

Chuck's Boots in Fenton, Missouri, is seeking a Customer Service / Floor Associate to greet customers, assist with their needs, and help manage inventory and store presentation.

The role involves processing web orders, stocking and merchandising, and maintaining accurate records in the POS system while upholding company policies and providing a positive shopping experience.

Qualifications

• High school diploma or equivalent required or equivalent experience.
• Previous customer service/retail experience preferred.
• Bilingual abilities beneficial.
• Basic knowledge of POS systems and inventory management software.

Responsibilities

• Provide excellent customer service by greeting customers and assisting with needs.
• Process web orders accurately and efficiently for timely fulfillment.
• Stock, organize, and display merchandise with accurate pricing and signage.
• Update inventory information in the POS system.
• Coordinate with coworkers on POS and website integration issues and order processing.
• Keep the store clean and neat; restock merchandise and maintain pricing accuracy.
• Create feature displays to boost sales and visual merchandising.
• Must pass a background check and drug test.

Skills

Communication

Organizational skills

Attention to detail

Problem solving

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Job description

Fenton | customer service | floor associate

Full and part time positions available

Job Opportunity Overview

The Customer Service / Floor Associate at our Fenton, MO store is responsible for providing exceptional service to customers and maintaining an organized and efficient store environment. This role involves assisting customers with their inquiries, processing web orders, and managing inventory organization, including stocking, organizing, displaying, and updating inventory information properly.

Responsibilities include performing a broad range of duties as assigned, supporting an evolving team and supporting organizational needs:

Customer Service: Provide excellent customer service by greeting customers, assisting with their needs, providing information about merchandise and product selection. Resolve customer inquiries and complaints to ensure a positive shopping experience.

Order Processing: Process web orders accurately and efficiently, ensuring timely fulfillment and delivery.

Inventory Organization: Stock, organize, and display merchandise to maintain an attractive and efficient store layout. Update inventory information accurately in the POS system.

Coordination: Communicate with co-workers regarding any POS and website integration issues and POS order processing questions.

Store Maintenance: Ensure the store environment is kept clean and neat at all times. Restock merchandise, maintain accurate pricing and signage, and adhere to all company procedures and policies.

Visual Merchandising: Create feature displays that boost gross margin dollars and apply visual merchandising presentations to increase sales.

Must pass a background check and a drug test.

Experience

Previous experience in customer service or retail is preferred. Bilingual is beneficial.

Education

A high school diploma or equivalent is required.

Technical Skills

Basic knowledge of POS systems and inventory management software.

Organizational Skills

Strong organizational skills to manage multiple tasks and maintain accurate records.

Communication

Excellent communication skills for effective interaction with customers and internal teams.

Attention to Detail

High attention to detail to ensure accuracy in inventory organization and order processing.

Problem-Solving

Ability to address issues and find solutions in a timely manner.

Physical Requirements

• Must be able to lift up to 50 pounds
• Must be able to climb a ladder up to 14 feet
• Must be able to use a moving dolly
• Must be able to work long shifts on concrete floor, walking and standing

Benefits Package

• Medical, dental, and vision insurance.
• Paid time off.
• IRA retirement match
• Holiday pay
• Employee discount program.

Salary Range Full-Time

Salary Range: $33,280 to $41,600

Hourly Wage Range: $15.00 – $20.00

Salary Range Part-Time

Salary Range (assuming 20 hours per week): $15,600 to $18,720

Hourly Wage Range: $15.00 – $18.00