FEMA - Program Delivery Specialist

Lensa; Newark (DE); On-site; Full time

Job summary

Join a vital role as a Disaster Program Delivery Specialist where you will play a crucial part in supporting applicants through FEMA's assistance process. This position involves coordinating data collection, validating claims, and facilitating communication between applicants and FEMA. You will ensure that each applicant's needs are met while navigating the complexities of disaster recovery. This is a temporary role that requires flexibility and strong organizational skills. If you are committed to helping communities recover and thrive, this opportunity is perfect for you.

Qualifications

• 5 years of in-field experience required, or 2 years with a bachelor's degree.
• Must be a U.S. citizen and able to obtain a FEMA Badge.

Responsibilities

• Collects and reviews applicant data to determine eligibility for FEMA assistance.
• Supports claims process by validating damage details and scopes of work.

Skills

Organizational Skills

Attention to Detail

Customer Service Skills

Written Communication

Oral Communication

Adaptability

Education

High School Diploma or equivalent

Bachelor's Degree

Job description

The Disaster Program Delivery Specialist:

1. Collects, coordinates and/or reviews applicant data to determine eligibility and priority of assignments to include but not limited to: audits for completeness, reviews information gathered during the Preliminary Damage Assessment (PDA) for assigned applicants, completes exploratory calls to gather information from applicants, and understands each applicants’ projects and recovery priorities.
2. Supports the communication process with the applicant about their status by scheduling regular meetings, tracking and following up with the applicants on FEMA’s requests. Coordinates transmittal of documents through FEMA’s Consolidated Resource Centers utilizing a web-based tool, schedules site inspections with the applicants and Site Inspector Task Force Leader and identifies when technical expertise may be needed throughout the program delivery process.
3. Supports the claims process by reviewing and validating damage details, scopes of work, and costs with the applicant. Participates in regular FEMA meetings by providing updates on work status and may evaluate claims and make recommendations to FEMA as to whether the claim is eligible. Assists with the development of the Determination Memo and communicating final determinations to the applicants during close out. Conducts an exit briefing with the applicant. Performs other duties as required.
4. May coordinate and complete basic to moderately complex site inspections to validate and record damage to assist in the FEMA Public Assistance grant delivery process.

Job Title: FEMA - Program Delivery Specialist

Employment Type: Temporary

Minimum Qualifications:

• High School Diploma or equivalent. Domestic travel is required.
• 5 years of in-field experience (2 years of in-field experience with a bachelor’s degree).

Skills and Abilities:

• Must be a U.S. citizen and be able to obtain a FEMA Badge, which includes a background investigation for a Public Trust position.
• Demonstrates good organizational skills to balance and prioritize work.
• Good attention to detail and customer service skills.
• Good written and oral communication skills.
• Ability to adapt to change quickly and remain flexible.

Pay Range: $27.30 - $48.30

Work Location Options: Successful candidate will be required to work in office and field locations as needed.

Driver's License Requirements: An appropriate and valid driver's license is required.