FEMA Appeals AmeriCorps Client Service Coordinator
SBP
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Benefits offered by this job
Job summary
Qualifications
- Be at least 17 years of age.
- Strong interpersonal skills and active listening.
- Ability to maintain calm in challenging situations.
Responsibilities
- Identify and support clients with FEMA application.
- Manage a caseload of 30-40 clients.
- Assist clients with navigating external funding.
Skills
Education
Job description
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SBP, a social impact organization focused on disaster resilience and recovery, solves the challenges facing at-risk communities and scales impact with a proven model that brings the rigor of business and innovation to reduce risk, create resilient communities, and streamline recovery. By taking this holistic approach, SBP shrinks the time between disaster and recovery. SBP does this in three connected ways—prepare, shape, and build.
1. SBP prepares individuals, communities, and organizations to mitigate risk and speed recovery.
2. SBP shapes federal policy and system change and state and local disaster recovery programs to be more efficient and effective.
3. SBP builds resilient communities efficiently and effectively and shares our proven model and approach with others.
A Client Service Coordinator is part of SBP's Disaster Assistance Program and supports SBP's clients with understanding and navigating the FEMA appeals process to aid in their recovery. The CSC helps to identify and remove barriers to clients' recovery. Client Services Coordinators will support SBP's Disaster Assistance Program's call center and serve as the first point of contact for many survivors on their road to recovery. To best support clients, Spanish language proficiency is preferred.
Locations:
New Orleans, Louisiana
Essential Functions of Position:
- Identify and support prospective clients, working with them to complete a FEMA application for assistance either in person, via phone, or video platforms such as FaceTime or Zoom.
- As assigned, assist clients with their application or appeal to FEMA either in person, via phone, or via video platforms such as FaceTime or Zoom.
- Prepare and present prospective client cases to site leadership for funding and construction.
- Assist clients in navigating and applying for external funding to support specific recovery needs.
- Manage a caseload of 30-40 clients, acting as a reliable point of contact through their initial application for assistance through the rebuilding process.
- Refer clients who are in need of housing, food, or other support to appropriate service providers.
- Meet weekly with the Client Services Manager to discuss goals, client cases, professional development, and any other issues, and be open to feedback and coaching.
- Input client data and upload documents into Salesforce and update case notes daily.
- Adhere to SBP's Construction Manual and Safety Protocol and participate in regular safety training.
- Participate in September 11th Day of Remembrance and Martin Luther King Jr. Day of Service events, which may take place on a weekend or during holidays and include activities outside of the scope of typical day-to-day functions.
Core Competencies and Academic and Professional Experience Needed: The AmeriCorps member should demonstrate the following competencies to perform the essential functions of this position:
- Flexibility/Resilience – Able to adjust to and thrive in a dynamic environment; handles setbacks and failures with professionalism and candor; effectively and appropriately responds in the face of adversity or conflict.
- Ability to Work Independently – Is a self-starter and accomplishes tasks independently and without constant, direct supervision.
- Ability to Manage Multiple Tasks – Prioritizes multiple projects and assignments; raises barriers and problems and works cooperatively with a supervisor to resolve these.
- Results-Oriented Thinking and Behavior – Focuses on making an impact. Possesses the desire to achieve excellence and does not settle for mediocrity.
- Awareness and Sensitivity to the External Environment – Has situational awareness and is aware of the organizations that they represent, including AmeriCorps, the agency and brand, SBP, and the effect of their words and actions on that position; demonstrates savvy in dealing with agencies, volunteers, and donors; is promoting and affirming in conversations about and on behalf of those organizations.
Physical Activities:
- Manual Dexterity: Picking, pinching, typing, or otherwise serving, primarily with fingers rather than with the whole hand or arm as in handling.
- Communicating: Expressing or exchanging ideas. Activities must convey detailed or important spoken instructions to others accurately, loudly, or quickly.
- Listening: Ability to receive detailed information through appropriate communication.
- Visual Acuity: Member is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or expansive reading.
- Member is subject to both inside and outside environmental conditions.
Commitment Required: Full-Time members will serve 1700 hours over the course of 10 months. Members are required to serve 42 hours a week. A typical service week is Monday – Friday, however, volunteer events often occur on Saturday and will require attendance. Member will have ample opportunity to complete 1700 hours of service.
COVID-19 Safety Statement: While COVID-19 vaccines and boosters are highly encouraged, they are not mandatory for SBP team members at this time. However, SBP strongly recommends that all team members stay current with vaccinations and boosters, which remains one of the best ways to protect themselves, their colleagues, and the clients we serve.
- Stipend of $2,163 per month (pre-tax)
- Free individual health insurance
- A housing stipend of $175/month for AmeriCorps alumni
- Relocation reimbursement of up to $500 for eligible members
- Segal Education Award of $7,395 (Can be used as tuition assistance and/or for repaying qualified student loans and is awarded upon successful completion of a 10-month term of service)
- AmeriCorps Childcare Benefits Program
- Student loan forbearance for qualified loans
- Free Mental Health, Financial, and Legal support through the Member Assistance Program
Member TIme Off: Time off is available to each member who is on track to meet or exceed their AmeriCorps hours in a term. Members are not guaranteed time off as part of their AmeriCorps term of service, but they may submit a Time-Off Request via Paylocity to their supervisor for approval. The supervisor and AmeriCorps Program Manager will consider factors such as a member's progress towards completing their service hours and the potential impact the member's absence may have on program operations when determining time off approvals.
Knowledge, Skills, and Qualifications Required:
- Be at least 17 years of age or older.
- Have a high school diploma or its equivalent
- Be a citizen, national, or lawful permanent resident alien of the United States
- Strong interpersonal skills, including active listening.
- Ability to maintain a calm, professional demeanor in challenging situations, including client crises.
- Ability to clearly communicate needs and expectations to people of various backgrounds.
- Demonstrated problem-solving skills.
- Spanish language proficiency with excellent verbal and written communication skills (preferred)
Start Date(s):
- July 15th
Want to learn more?
- Watch SBP's Anthem video to hear how we are helping prevent people from reaching their breaking point.
- Watch this video to learn What is AmeriCorps?
As an AmeriCorps member serving with SBP, you will be part of the growing national service movement. You will receive professional development with a dynamic social-impact organization that is pioneering a new model for disaster recovery to support people, especially those who are most vulnerable to the effects of climate change. If you're committed to learning, have a strong work ethic, and enjoy working with volunteers, we want you on our team!
PM22
Description:
Service Position Summary:
SBP, a social impact organization focused on disaster resilience and recovery, solves the challenges facing at-risk communities and scales impact with a proven model that brings the rigor of business and innovation to reduce risk, create resilient communities, and streamline recovery. By taking this holistic approach, SBP shrinks the time between disaster and recovery. SBP does this in three connected ways—prepare, shape, and build.
1. SBP prepares individuals, communities, and organizations to mitigate risk and speed recovery.
2. SBP shapes federal policy and system change and state and local disaster recovery programs to be more efficient and effective.
3. SBP builds resilient communities efficiently and effectively and shares our proven model and approach with others.
A Client Service Coordinator is part of SBP's Disaster Assistance Program and supports SBP's clients with understanding and navigating the FEMA appeals process to aid in their recovery. The CSC helps to identify and remove barriers to clients' recovery. Client Services Coordinators will support SBP's Disaster Assistance Program's call center and serve as the first point of contact for many survivors on their road to recovery. To best support clients, Spanish language proficiency is preferred.
Locations:
New Orleans, Louisiana
Essential Functions of Position:
- Identify and support prospective clients, working with them to complete a FEMA application for assistance either in person, via phone, or video platforms such as FaceTime or Zoom.
- As assigned, assist clients with their application or appeal to FEMA either in person, via phone, or via video platforms such as FaceTime or Zoom.
- Prepare and present prospective client cases to site leadership for funding and construction.
- Assist clients in navigating and applying for external funding to support specific recovery needs.
- Manage a caseload of 30-40 clients, acting as a reliable point of contact through their initial application for assistance through the rebuilding process.
- Refer clients who are in need of housing, food, or other support to appropriate service providers.
- Meet weekly with the Client Services Manager to discuss goals, client cases, professional development, and any other issues, and be open to feedback and coaching.
- Input client data and upload documents into Salesforce and update case notes daily.
- Adhere to SBP's Construction Manual and Safety Protocol and participate in regular safety training.
- Participate in September 11th Day of Remembrance and Martin Luther King Jr. Day of Service events, which may take place on a weekend or during holidays and include activities outside of the scope of typical day-to-day functions.
Core Competencies and Academic and Professional Experience Needed: The AmeriCorps member should demonstrate the following competencies to perform the essential functions of this position:
- Flexibility/Resilience – Able to adjust to and thrive in a dynamic environment; handles setbacks and failures with professionalism and candor; effectively and appropriately responds in the face of adversity or conflict.
- Ability to Work Independently – Is a self-starter and accomplishes tasks independently and without constant, direct supervision.
- Ability to Manage Multiple Tasks – Prioritizes multiple projects and assignments; raises barriers and problems and works cooperatively with a supervisor to resolve these.
- Results-Oriented Thinking and Behavior – Focuses on making an impact. Possesses the desire to achieve excellence and does not settle for mediocrity.
- Awareness and Sensitivity to the External Environment – Has situational awareness and is aware of the organizations that they represent, including AmeriCorps, the agency and brand, SBP, and the effect of their words and actions on that position; demonstrates savvy in dealing with agencies, volunteers, and donors; is promoting and affirming in conversations about and on behalf of those organizations.
Physical Activities:
- Manual Dexterity: Picking, pinching, typing, or otherwise serving, primarily with fingers rather than with the whole hand or arm as in handling.
- Communicating: Expressing or exchanging ideas. Activities must convey detailed or important spoken instructions to others accurately, loudly, or quickly.
- Listening: Ability to receive detailed information through appropriate communication.
- Visual Acuity: Member is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or expansive reading.
- Member is subject to both inside and outside environmental conditions.
Commitment Required: Full-Time members will serve 1700 hours over the course of 10 months. Members are required to serve 42 hours a week. A typical service week is Monday – Friday, however, volunteer events often occur on Saturday and will require attendance. Member will have ample opportunity to complete 1700 hours of service.
COVID-19 Safety Statement: While COVID-19 vaccines and boosters are highly encouraged, they are not mandatory for SBP team members at this time. However, SBP strongly recommends that all team members stay current with vaccinations and boosters, which remains one of the best ways to protect themselves, their colleagues, and the clients we serve.
SBP AmeriCorps Benefits:
- Stipend of $2,163 per month (pre-tax)
- Free individual health insurance
- A housing stipend of $175/month for AmeriCorps alumni
- Relocation reimbursement of up to $500 for eligible members
- Segal Education Award of $7,395 (Can be used as tuition assistance and/or for repaying qualified student loans and is awarded upon successful completion of a 10-month term of service)
- AmeriCorps Childcare Benefits Program
- Student loan forbearance for qualified loans
- Free Mental Health, Financial, and Legal support through the Member Assistance Program
Member TIme Off: Time off is available to each member who is on track to meet or exceed their AmeriCorps hours in a term. Members are not guaranteed time off as part of their AmeriCorps term of service, but they may submit a Time-Off Request via Paylocity to their supervisor for approval. The supervisor and AmeriCorps Program Manager will consider factors such as a member's progress towards completing their service hours and the potential impact the member's absence may have on program operations when determining time off approvals.
Knowledge, Skills, and Qualifications Required:
- Be at least 17 years of age or older.
- Have a high school diploma or its equivalent
- Be a citizen, national, or lawful permanent resident alien of the United States
- Strong interpersonal skills, including active listening.
- Ability to maintain a calm, professional demeanor in challenging situations, including client crises.
- Ability to clearly communicate needs and expectations to people of various backgrounds.
- Demonstrated problem-solving skills.
- Spanish language proficiency with excellent verbal and written communication skills (preferred)
Start Date(s):
- June 10th
- July 15th
Want to learn more?
- Watch SBP's Anthem video to hear how we are helping prevent people from reaching their breaking point.
- Watch this video to learn What is AmeriCorps?
As an AmeriCorps member serving with SBP, you will be part of the growing national service movement. You will receive professional development with a dynamic social-impact organization that is pioneering a new model for disaster recovery to support people, especially those who are most vulnerable to the effects of climate change. If you're committed to learning, have a strong work ethic, and enjoy working with volunteers, we want you on our team!
PM22
- Seniority levelEntry level
- Employment typeFull-time
- Job functionBusiness Development and Sales
- IndustriesNon-profit Organizations
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