FedRAMP Site Reliability Engineer - Early Career (US Citizens ONLY)

Cisco; Colorado; On-site; USD 95,000 - 132,000; Full time

Job summary

An established industry player is seeking a Site Reliability Engineer to enhance their large-scale Cloud offerings. This fully remote role involves maintaining and improving the infrastructure that powers a leading security and observability platform. You will be part of a dedicated TechOps team, ensuring the availability and performance of services while collaborating with engineers and business partners. If you thrive in dynamic environments and have a passion for solving complex problems, this opportunity could be your next career milestone. Join a company that values your unique contributions and offers a competitive benefits package, all while supporting federal customers.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) plan with match

Paid time off

Flexible working arrangements

Incentive compensation

Equity or long-term cash awards

Qualifications

• Strong academic background in technical fields is essential.
• Experience with distributed systems and cloud environments is a plus.

Responsibilities

• Provide technical support for the Splunk Cloud fleet.
• Document issues and lead support cases effectively.
• Ensure quality customer experience and manage technical requests.

Skills

Problem-solving skills

Technical support

Distributed systems

Automation

Customer experience focus

Education

Bachelor's in Computer Science

Master's in Computer Science

Bachelor's in Software Engineering

Bachelor's in Computer Engineering

Bachelor's in Electrical Engineering

Bachelor's in Mathematics

Tools

Splunk

Terraform

Puppet

Python

Golang

Shell scripting

Git

Job description

You must be a US Citizen working on US soil to be considered. This is a US-based position. Candidates must be able to support FedRAMP High.

Candidates must graduate in or before March 2025 and be available to start in April 2025.

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

Role Summary

The Cloud organization at Splunk focuses on building and maintaining robust and resilient platform solutions for SaaS hosting of Splunk’s enterprise software. Our main technologies are Cloud Infrastructure based, focusing on puppet and terraform.

It is the responsibility of the TechOps team to monitor and resolve issues that affect the availability and performance of Splunk for our cloud customers 24/7. As the authority on our customer’s experience, the TechOps team provides a backstop for all staff on any questions or issues that arise during their shift related to their technical area of expertise. The TechOps engineers lead their respective queue and ensure all requests coming into that queue are addressed in a timely manner.

This is a fully remote, US-based position. You must be a US Citizen working on US soil to be considered. Candidates must be able to support FedRAMP High.

What you'll get to do

We are looking for a Site Reliability Engineer to help maintain, contribute to, and improve the next generation of our large scale Cloud offering. You will be working with providers and supporting the infrastructure that powers Splunk’s cloud offering.

1. Provide technical support for the Splunk Cloud fleet
2. Perform impact assessments and problem solving according to established procedures
3. Document issues, remediation steps, and help with follow up problem management
4. Lead support cases and also ensures queue management
5. Lead hierarchical and functional requests. Communicate with TechOps engineers as well as business partners around Cloud through email, chat, and in person.
6. Assist other TechOps engineers on your shift on complex tasks
7. Represent the TechOps team in meetings/process changes and make recommendations on new procedures/processes
8. Use the internal tools to restore normal service operations as quickly as possible to minimize the impact to business operations during escalated incidents
9. Lead by example and drive the core values of the company
10. Always ensure a quality customer experience
11. Ability to work nights, weekends, and swing shifts.
12. You love large complex systems. You have experience in working on distributed systems or a passion for finding edge cases that appear at scale. You're interested in how to bring something from a small one off task to how to implement it across several thousand machines at once. “Can this process be automated?” is a question you constantly ask yourself. Data drives your decisions and excites you - you make decisions based on numbers rather than assumptions. If an issue arises, you strive to be alerted before our customers notice.

Must-have Qualifications

1. A Bachelor's or Master's in Computer Science, Software Engineering, Computer Engineering, Electrical Engineering, Mathematics or a related technical field, and a strong record of academic achievement.
2. This is a US-based position. US Citizenship is required and you must be working on US soil to be considered.

Please note: This position supports United States federal, state, and local government agency customers and is subject to certain U.S. citizenship-based restrictions imposed by law, regulation, executive order, government contract, and/or related determination by the U.S. Attorney General. As such, this position is contingent upon candidates establishing proof of U.S. citizenship status. If Splunk determines that a candidate’s citizenship status will prohibit the candidate from working in this position, Splunk expressly reserves the right to either consider the candidate for a different position that is not subject to such restrictions, on whatever terms and conditions Splunk shall establish in its sole discretion, or, in the alternative, decline to move forward with the candidate’s application.

Nice-to-have Qualifications

We’ve taken special care to separate the must-have qualifications from the nice-to-haves. “Nice-to-have” means just that: Nice. To. Have. So, don’t worry if you can’t check off every box. We’re not hiring a list of bullet points–we’re interested in the whole you.

1. Understanding of monitoring and troubleshooting Splunk environments.
2. Understanding of administering or architecting distributed Splunk environments.
3. Understanding of the development and deployment of a hosted cloud environment, preferably Azure.
4. Experience with Python, Golang or Shell for scripting, and Git or similar version control systems.
5. Have an understanding of Systems programming (network stack, file system, OS services) and networking (L2 vs. L3, network architecture, VLANs, etc)
6. Knowledge of standard methodologies related to security, performance, and disaster recovery.
7. Knowledge of the Linux Operating System.

Splunk is an Equal Opportunity Employer

Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Note:

Base Pay Range

SF Bay Area, Seattle Metro, and New York City Metro Area

Base Pay Range: $119,200.00 - 163,900.00 per year

California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts

Base Pay Range: $107,280.00 - 147,510.00 per year

All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.

Base Pay Range: $95,360.00 - 131,120.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our next-level benefits at https://splunkbenefits.com.