FedEx Ground Manager BC

Ontario Trillium Foundation; Davenport (FL); On-site; USD 60,000 - 85,000; Full time

Job summary

Ontario Trillium Foundation seeks a proactive supervisor to oversee FedEx Ground ISP operations in Davenport, FL. You will lead a team, coordinate DRO and route planning, and ensure safe, on-time deliveries across a six-day workweek including weekends and holidays.

You will coach drivers, manage staffing, and handle maintenance coordination while maintaining professional communication with the station and drivers. On-call work is required.

Qualifications

• Prior experience in the role of BC with a FedEx Ground ISP and/or FedEx Ground Manager ground preferred.
• DRO knowledge is a MUST.
• Ground Cloud knowledge is a MUST.
• Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity.
• Dispatching 10-22 routes daily.
• Employee time management including workforce planning, vacation, and time off.
• Maintaining a fleet of vehicles including scheduling oil changes and other frequent maintenance with assistance from the owner.
• Manage DRO and route planning.
• Perform above tasks on a six-day workweek.
• Complete monthly maintenance logs for FedEx.
• Take calls from drivers needing assistance.
• Schedule employees to maximize package count and ensure new Drivers get training routes.
• Work a flexible schedule, including weekends, holidays, and during inclement weather
• Make your team feel valued and welcome through employee engagement
• Make roster adjustments as needed
• Facilitate ISP and Station communication during load out
• Track and report missing packages or delayed routes
• Communicating standard work and safety tips throughout the day
• Terminal troubleshooting
• On-road support and Lockout and towing coordination
• Rescue coordination & Track rescues
• Training new drivers and coordinating ride along
• DOT & safety compliance
• Staffing and employment screening
• Handle all Station paperwork
• Attend station meetings
• Fulfills duties as driver when needed to ensure daily local service success
• Must be on call
• Investigates, resolves and/or escalates customer service issues, as appropriate
• Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with policies, procedures and other training requirements.
• Displays flexibility and appropriate sense of urgency, while leading and engaging employees in a positive, professional manner

Responsibilities

• Lead and coach a FedEx Ground ISP team
• Oversee hiring, training, and performance management
• Dispatch 10-22 routes daily and optimize schedules
• Manage vehicle fleet maintenance scheduling
• Coordinate DRO and route planning
• Provide on-call support and driver training
• Ensure DOT & safety compliance and staffing requirements
• Handle station paperwork and meetings
• Escalate customer service issues as needed

Skills

DRO knowledge

Ground Cloud knowledge

Dispatching

Team leadership

Coaching

Training drivers

DOT & safety compliance

On-call availability

Route planning

Workforce planning

Tools

DRO

Ground Cloud

Job description

Qualified applicants MUST meet the following criteria:

• Prior experience in the role of BC with a FedEx Ground ISP and/or FedEx Ground Manager ground preferred
• DRO knowledge is a MUST!
• Ground Cloud knowledge is a MUST!
• Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
• Exhibit professionalism when leading and coaching the team
• Dispatching 10-22 routes daily.
• Employee time management including workforce planning, vacation, and time off
• Maintaining a fleet of vehicles including scheduling oil changes and other frequent maintenance with assistance from the owner
• Manage DRO and route planning.
• Perform above tasks on a six-day workweek
• Complete monthly maintenance logs for FedEx
• Take calls from drivers needing assistance
• Schedule employees to maximize package count and ensure new Drivers get training routes.
• Work a flexible schedule, including weekends, holidays, and during inclement weather
• Make your team feel valued and welcome through employee engagement
• Make roster adjustments as needed
• Facilitate ISP and Station communication during load out
• Track and report missing packages or delayed routes
• Communicating standard work and safety tips throughout the day
• Terminal troubleshooting
• On-road support and Lockout and towing coordination
• Rescue coordination & Track rescues
• Training new drivers and coordinating ride along
• DOT & safety compliance
• Staffing and employment screening
• Handle all Station paperwork
• Attend station meetings
• Fulfills duties as driver when needed to ensure daily local service success
• Must be on call
• Investigates, resolves and/or escalates customer service issues, as appropriate
• Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with policies, procedures and other training requirements.
• Displays flexibility and appropriate sense of urgency, while leading and engaging employees in a positive, professional manner