Federal Technical Solutions Engineer

Arista Networks; Cary (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Arista Networks in Cary, North Carolina is seeking a Federal Technical Support Engineer to provide top-tier support for U.S. government customers. You will troubleshoot complex technical challenges in a collaborative environment, ensuring compliance with security standards.

The ideal candidate has 2-5 years of hands-on experience, strong Linux skills, and excellent communication abilities. Responsibilities include advanced technical support, installation assistance, and documenting issues for product improvement.

Qualifications

• 2-5 years of experience in network environment support.
• Strong understanding of networking protocols like BGP, OSPF, etc.
• Excellent verbal and written communication skills.

Responsibilities

• Provide advanced technical support for federal customers.
• Troubleshoot hardware, software, and network issues.
• Document customer interactions and provide feedback to engineering.

Skills

Networking industry standards

Technical troubleshooting

Linux command-line

Communication skills

Education

Bachelor's or Master's degree in Computer Science or related field

Tools

Wireshark

tcpdump

Job description

Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.

At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.

Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.

Job Description

Within our Federal division, Arista supports critical missions across defense, intelligence, and civilian agencies. We are committed to helping federal customers modernize and secure their networks while ensuring compliance with government standards and cybersecurity frameworks.

Who You’ll Work With

Are you a top-tier Technical Support Engineer with a passion for working on mission-critical networks? At Arista, our Federal Technical Solutions Engineers are at the forefront of supporting U.S. government customers who depend on Arista products for secure and resilient networking.

As a Federal TSE, you’ll be part of a specialized support organization that partners closely with federal agencies, system integrators, and defense contractors. You’ll provide deep technical expertise, ensuring our solutions deliver uncompromising performance, reliability, and compliance.

You’ll work closely with product management, software/hardware engineering, and customer engineering teams to diagnose complex technical challenges. The team culture emphasizes collaboration, continuous learning, and a shared commitment to customer success.

What You’ll Do

The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required.

Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development—both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.

Key Responsibilities:

• Provide advanced technical support for federal customers via phone, email, and secure communication channels.
• Troubleshoot and resolve complex hardware, software, and network configuration issues in data center, campus, and routing deployments.
• Collaborate with cross-functional teams to ensure timely resolution of escalated issues.
• Support product installation, operation, and optimization in compliance with federal security and operational standards.
• Document customer interactions, recurring issues, and provide feedback to engineering for continuous product improvement.
• Assist in developing knowledge base content and best practices tailored to the federal networking community.

Qualifications

• Working knowledge of networking industry standards, products, and protocols.
• Bachelor’s or Master’s degree in Computer Science, Electrical Engineering, Information Technology, or related field.
• 2–5 years of hands‑on experience in designing, deploying, configuring, and supporting network environments.
• Strong understanding of networking protocols and technologies : AAA/TACACS, ACL, ARP, BGP, DHCP, Ethernet, ICMP, IGMP, IPv4/IPv6, LACP, LLDP, MPLS, NAT, OSPF, PIM, QoS, RIP, SNMP, STP/RSTP/MST, VLAN, VRF, and other related technologies.
• Experience using troubleshooting tools such as tcpdump, Wireshark, and IXIA.
• Strong Linux command-line and scripting familiarity (Python, shell, etc.).
• Excellent verbal and written communication skills, especially for high-security or compliance-driven environments.
• The customer base requires US Citizenship, background checks, potential clearance processes, etc. Active security clearances are preferred (TS/SCI), but not mandatory.
• Experience supporting U.S. federal customers or integrators (DoD, IC, or Civilian) is preferred.
• Familiarity with FIPS, DISA STIGs, and other government compliance standards.
• Industry certifications (CCNP, JNCIP, Arista ACE, or similar) are a plus.

Additional Information

Arista Networks is an equal opportunity employer. Arista makes all hiring and employment-related decisions in a non-discriminatory manner without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other factor determined to be unlawful under applicable federal, state, or law law. All your information will be kept confidential according to EEO guidelines.