Federal SAP Concur Implementation Project Manager

Censeo Consulting Group

United States

Hybrid

USD 90,000 - 140,000

Full time

14 days+

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Benefits offered by this job

Paid Vacation

Sick Leave

Flexible Work

Remote Work Opportunities

Tuition Reimbursement

Job summary

Censeo Consulting Group seeks a Customer Engagement Manager to support GO.gov and federal civilian agencies transitioning to ETS shared services. You will join the GO.gov PMO, managing a portfolio of agencies and guiding transition planning, issue resolution, and stakeholder coordination.

The ideal candidate has 5+ years in consulting or federal work, strong travel and expense knowledge, and experience with SAP Concur Travel & Expense implementations. This hybrid role offers a Washington, D.C.

Qualifications

Bachelor's degree in business administration, public policy or related field.
Minimum 5 years' experience in consulting, federal service, and/or related field.
Experience supporting SAP Concur Travel & Expense implementations.

Responsibilities

Operates as the lead point of contact for a portfolio of GO.gov customer agencies.
Guides agency transition planning meetings and tracking of issues/resolutions.
Coordinates responses to agency issues with the MSP and solution management team.
Advocates for the timely and successful delivery of GO.gov solution improvements according to customer needs and objectives.
Develops and manages customer account profiles, coordinates agency participation in GO.gov customer/user workshops, testing activities, and other coordinating meetings.
Applies T&E or other business system project management experience to communicate and coordinate resolution to complex project issues involving technical topics including software/solution validation, business system integration, and security accreditation activities.
Tracks progress using common project management schedule software and tracking tools for logging and reporting status on issues, actions, and risks.
Applies waterfall and agile management methods to help agencies align plans with PMO-developed transition plans.
Supports task planning, elaboration and re-prioritization based on new information, and adapting plans to meet project deadlines.
Develops a gap analysis between agency requirements and GO.gov functionality to identify potential risks
Represents the agency’s interests by promoting agency-specific needs, surfacing critical issues early, and identifying gaps in resources or information provided by GO.gov
Appliesbusiness process re-engineering to optimize implementation of the GO.gov solution and ensure federal T&E compliance
Defines agency’s change management and transition communication requirements and performance metrics with a focus on mitigating adoption risks and satisfying customer information needs Identify agency stakeholder groups, assess stakeholder information needs, and prepare communication planning materials outlining key messages, methods, and timing by stakeholder group
Supports all aspects of the engagement including overseeing Technology project management, Change management and Transition Communication support, Go-Live Readiness, and User Adoption and Proficiency support.

Skills

Communication skills

Analytical thinking

Stakeholder management

Travel & Expense knowledge

Project coordination

Education

Bachelor's degree in business administration or related field

Tools

SAP Concur Travel & Expense

Job description

The Position:

Censeo is seeking a consultant to serve as a Customer Engagement Manager to support the GSA and other federal client agencies by providingcustomer engagement and operations planning support to customer agencies transitioning to the GO.gov e-gov travel services (ETS) shared service. The consultant will be part of the GO.gov Program Management Office (PMO) and will have responsibility for a portfolio of federal civilian agencies requiring transition support.

Responsibilities:

Operates as the lead point of contact for a portfolio of GO.gov customer agencies

Guides agency transition planning meetings and tracking of issues/ resolutions

Coordinates responses to agency issues with the MSP and solution management team

Advocates for the timely and successful delivery of GO.gov solution improvements according to customer needs and objectives

Develops and manages customer account profiles, coordinates agency participation in GO.gov customer/user workshops, testing activities, and other coordinating meetings.

Applies T&E or other business system project management experience to communicate and coordinate resolution to complex project issues involving technical topics including software/solution validation, business system integration, and security accreditation activities.

Tracks progress using common project management schedule software and tracking tools for logging and reporting status on issues, actions, and risks.

Applies waterfall and agile management methods to help agencies align plans with PMO-developed transition plans.

Supports task planning, elaboration and re-prioritization based on new information, and adapting plans to meet project deadlines.

Develops a gap analysis between agency requirements and GO.gov functionality to identify potential risks

Represents the agency’s interests by promoting agency-specific needs, surfacing critical issues early, and identifying gaps in resources or information provided by GO.gov

Appliesbusiness process re-engineering to optimize implementation of the GO.gov solution and ensure federal T&E compliance

Defines agency’s change management and transition communication requirements and performance metrics with a focus on mitigating adoption risks and satisfying customer information needs Identify agency stakeholder groups, assess stakeholder information needs, and prepare communication planning materials outlining key messages, methods, and timing by stakeholder group

Supports all aspects of the engagement including overseeing Technology project management, Change management and Transition Communication support, Go-Live Readiness, and User Adoption and Proficiency support.

The Ideal Candidate:

AtCenseo, we arelooking for unique candidates whose passion and enthusiasm willhelp shapeCenseo’sclient insights and workplace culture.Our staff have a wide range of backgrounds, areas of expertise,personality types,andfavorite breakfast foods.Our clientand culturalsuccessesarerooted inour team’sinnovation,creative problem solving, andcollaboration. The unique perspective that you bring and the way you tackle problemsaremuch more important to us than what’s printed on your diploma.Webelieve a successful Subject Matter Expert willhave:

Bachelor's degree in business administration, public policyor related subject matter field

Minimum 5 years' experience in consulting, federal service, and/or related field, preferably supporting internal or external customers or clients

Minimum 5 years' experience supporting SAP Concur Travel & Expense implementation and support (ideally within the federal government)

Strong understanding of Travel Service programs, policy, and technology, ideally withE-Gov Travel

Experience with Travel and Expense Business and Process Analysis

Experience with technology integrations preferred

Strong analytical and problem-solving abilities with keen attention to detail

Excellent communication and interpersonal skills for stakeholder collaboration

The Company:

CenseoConsulting Group is atop Washington D.C. basedmanagement consulting firm dedicated to helping public sector and non-profit clients build operational excellence, deliver better outcomes, and lower cost. We take a personalized approach to strategic consulting to solve our clients’ most complex problems and build operational excellence that transforms their organizations,allowing them to better deliver on their public and social missions.

AtCenseo, our award-winning culture means you’ll join a tight-knit community of 75 brilliant and passionate colleagues. We are advocates for a better functioning public sector,and we’re also good friends who know the names of each other’s dogs.Our philosophyis horizontal, not hierarchical, andour open-door policy encourages a culture of entrepreneurship at all levels.We share successes, make decisions together,andfoster an environmentfor those with initiativeto lead.Our colleagues bring their own unique personalities to work every day and use them to help shape our growing firmin ways that reach far beyond client projects.

The Location:

Censeo Consulting Group is based in Washington D.C., a fantastic city for working professionals. We work in a hybrid setting with flexibility to work from home and work in our office conveniently located in the heart of downtown, just a few blocks away from the White House. And with many of our clients also based in D.C., we have the luxury of leaving for a meeting and being back in the office in time for post-work happy hours, team dinners, and game nights.

The Fine Print:

Remote or Hybrid Opening

Salary Range: $90,000-$140,000 (depending on experience)

Expected travel 0-10%; mayincrease based on business needs

Essential Physical Functions
- Sitting: Particularly for sustained periods of time
- Light Carrying: Physically transporting items weighing less than 15 pounds from one location to another
- This is a contracted role for an RFI Opportunity

Censeooffers a competitive compensation and benefits package, including paid vacation and sick leave, flexible and remote work opportunities, and tuition and training reimbursement. More information on our benefits and perks can be found at: https://www.censeoconsulting.com/about/join-us/.

Censeois an equal opportunity employer. We are committed to providing equal opportunity to all applicants and employees in full compliance with all applicable state and federal laws prohibiting discrimination on the basis of race, color, age, gender, religion, national origin, disability, protected veteran status, or any other class protected by applicable state or federal law.

Join Our Award-Winning Culture!