Federal SAP Concur Implementation Project Manager

Censeo Consulting Group

United States

On-site

USD 90,000 - 140,000

Full time

14 days+

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Benefits offered by this job

Competitive compensation

Flexible work opportunities

Paid vacation and sick leave

Tuition reimbursement

Job summary

A consulting firm is seeking a Customer Engagement Manager to support federal agencies with customer engagement and operations planning for GO.gov travel services. This role includes responsibilities like operating as the lead contact for a portfolio of agencies, guiding transition planning meetings, and advocating for timely delivery of solutions. Candidates should possess a Bachelor's degree and at least 5 years of experience in relevant fields. Remote and hybrid options are available.

Qualifications

Minimum 5 years' experience in consulting, federal service, and/or related field.
Experience with technology integrations preferred.
Strong understanding of Travel Service programs, policy, and technology.

Responsibilities

Operate as the lead point of contact for a portfolio of GO.gov customer agencies.
Guide agency transition planning meetings and track issues/resolutions.
Advocate for timely delivery of GO.gov solutions according to customer needs.

Skills

Consulting experience

Analytical skills

Interpersonal skills

Project management

Understanding of Travel Services

Problem-solving abilities

Education

Bachelor's degree in business administration or related field

Tools

SAP Concur Travel & Expense

Job description

Position

Censeo is seeking a consultant to serve as a Customer Engagement Manager to support the GSA and other federal client agencies by providing customer engagement and operations planning support to customer agencies transitioning to the GO.gov e-gov travel services (ETS) shared service. The consultant will be part of the GO.gov Program Management Office (PMO) and will have responsibility for a portfolio of federal civilian agencies requiring transition support.

Responsibilities

Operates as the lead point of contact for a portfolio of GO.gov customer agencies
Guides agency transition planning meetings and tracking of issues/ resolutions
Coordinates responses to agency issues with the MSP and solution management team
Advocates for the timely and successful delivery of GO.gov solution improvements according to customer needs and objectives
Develops and manages customer account profiles, coordinates agency participation in GO.gov customer/user workshops, testing activities, and other coordinating meetings.
Applies T&E or other business system project management experience to communicate and coordinate resolution to complex project issues involving technical topics including software/solution validation, business system integration, and security accreditation activities.
Tracks progress using common project management schedule software and tracking tools for logging and reporting status on issues, actions, and risks.
Applies waterfall and agile management methods to help agencies align plans with PMO-developed transition plans.
Supports task planning, elaboration and re-prioritization based on new information, and adapting plans to meet project deadlines.
Develops a gap analysis between agency requirements and GO.gov functionality to identify potential risks
Represents the agency’s interests by promoting agency-specific needs, surfacing critical issues early, and identifying gaps in resources or information provided by GO.gov
Applies business process re-engineering to optimize implementation of the GO.gov solution and ensure federal T&E compliance
Defines agency’s change management and transition communication requirements and performance metrics with a focus on mitigating adoption risks and satisfying customer information needs Identify agency stakeholder groups, assess stakeholder information needs, and prepare communication planning materials outlining key messages, methods, and timing by stakeholder group
Supports all aspects of the engagement including overseeing Technology project management, Change management and Transition Communication support, Go-Live Readiness, and User Adoption and Proficiency support.

The Ideal Candidate

At Censeo, we are looking for unique candidates whose passion and enthusiasm will help shape Censeo’s client insights and workplace culture. Our staff have a wide range of backgrounds, areas of expertise, personality types, and favorite breakfast foods. Our client and cultural successes are rooted in our team’s innovation, creative problem solving, and collaboration. The unique perspective that you bring and the way you tackle problems are much more important to us than what’s printed on your diploma. We believe a successful Subject Matter Expert will have:

Bachelor's degree in business administration, public policy or related subject matter field
Minimum 5 years' experience in consulting, federal service, and/or related field, preferably supporting internal or external customers or clients
Minimum 5 years' experience supporting SAP Concur Travel & Expense implementation and support (ideally within the federal government)
Strong understanding of Travel Service programs, policy, and technology, ideally with E-Gov Travel
Experience with Travel and Expense Business and Process Analysis
Experience with technology integrations preferred
Strong analytical and problem‑solving abilities with keen attention to detail
Excellent communication and interpersonal skills for stakeholder collaboration

The Company

Censeo Consulting Group is a top Washington D.C. based management consulting firm dedicated to helping public sector and non‑profit clients build operational excellence, deliver better outcomes, and lower cost. We take a personalized approach to strategic consulting to solve our clients’ most complex problems and build operational excellence that transforms their organizations, allowing them to better deliver on their public and social missions.

At Censeo, our award‑winning culture means you’ll join a tight‑knit community of 75 brilliant and passionate colleagues. We are advocates for a better functioning public sector, and we’re also good friends who know the names of each other’s dogs. Our philosophy is horizontal, not hierarchical, and our open‑door policy encourages a culture of entrepreneurship at all levels. We share successes, make decisions together, and foster an environment for those with initiative to lead. Our colleagues bring their own unique personalities to work every day and use them to help shape our growing firm in ways that reach far beyond client projects.

The Location

Censeo Consulting Group is based in Washington D.C., a fantastic city for working professionals. We work in a hybrid setting with flexibility to work from home and work in our office conveniently located in the heart of downtown, just a few blocks away from the White House. And with many of our clients also based in D.C., we have the luxury of leaving for a meeting and being back in the office in time for post‑work happy hours, team dinners, and game nights.

The Fine Print

Remote or Hybrid Opening
Salary Range: $90,000-$140,000 (depending on experience)
Expected travel 0-10%; mayincrease based on business needs
Essential Physical Functions
- Sitting: Particularly for sustained periods of time
- Light Carrying: Physically transporting items weighing less than 15 pounds from one location to another
- This is a contracted role for an RFI Opportunity

Censeo offers a competitive compensation and benefits package, including paid vacation and sick leave, flexible and remote work opportunities, and tuition and training reimbursement. More information on our benefits and perks can be found at: https://www.censeoconsulting.com/about/join-us/.

Censeo is an equal opportunity employer. We are committed to providing equal opportunity to all applicants and employees in full compliance with all applicable state and federal laws prohibiting discrimination on the basis of race, color, age, gender, religion, national origin, disability, protected veteran status, or any other class protected by applicable state or federal law.

Join Our Award‑Winning Culture!