Federal Oracle Cloud HCM Help Desk Specialist

Accenture Federal Services; United States; Remote; USD 100,000 - 203,000; Full time

Job summary

Accenture Federal Services seeks a specialist to design and configure Oracle Cloud HCM HR HelpDesk for US federal clients. You will gather requirements, map gaps, and translate findings into actionable solutions, including CRPs and testing.

You’ll coordinate with the development team and maintain clear client communication throughout the project lifecycle. Responsibilities include designing and configuring the HR HelpDesk, creating design documents, and supporting end-user training while

Qualifications

• Exposure to Oracle Cloud HCM HR HelpDesk in federal environments.
• Ability to review requirements, design solutions, and draft FDDs (RICEFW).
• Hands-on system configuration, test execution, and defect triage.

Responsibilities

• Gather and evaluate client requirements, identify gaps between capabilities and needs.
• Conduct Conference Room Pilots (CRPs) to demonstrate system functionality and gather feedback.
• Develop comprehensive test conditions and scenarios to align with expectations.
• Create functional design documents to guide the development team.
• Design and configure Oracle Cloud HCM HR HelpDesk to meet requirements.
• Assist with mapping legacy fields to Oracle HCM Cloud for conversion.
• Execute unit testing to validate system configuration.
• Serve as liaison between client and development team for clear communication.
• Provide support and insights during development; triage defects for timely resolutions.
• Support training activities for end users and stakeholders.

Skills

Oracle Cloud HCM HR HelpDesk

Requirements gathering

CRP execution

Test design & execution

Defect triage

Client liaison

US government environment

Tools

Oracle Core HCM

Job description

Accenture Federal Services seeks a specialist to design and configure Oracle Cloud HCM HR HelpDesk for US federal clients. You will gather requirements, map gaps, and translate findings into actionable solutions, including CRPs and testing.

You’ll coordinate with the development team and maintain clear client communication throughout the project lifecycle. Responsibilities include designing and configuring the HR HelpDesk, creating design documents, and supporting end-user training while