Federal IT Service Desk & Systems Administrator

Everforth, Inc.; Quantico (VA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Top Secret clearance

Federal contractor environment

Competitive salary

Job summary

Everforth ECS is seeking an IT Service Desk Systems Administrator to join our Quantico, VA office. The role focuses on providing IT services and support for hardware, applications, and OT systems to support mission-critical operations within federal environments.

You will lead incident response, problem management, and service delivery improvements, collaborating with systems engineers and operations teams in a fast-paced, matrixed setting. U.S. citizenship and Top-Secret clearance are required.

Qualifications

• Experience supporting IT service management processes and ticket triage in a production environment.
• Experience with user support for hardware, software, and networked devices.
• Ability to troubleshoot incidents and perform root-cause analysis with clear communication.

Responsibilities

• Support deployment, installation, and updates across LIMS, databases, and connected applications.
• Develop and improve ITSM processes, SOPs, FAQs and training materials.
• Provide hands-on IT support for end-user workstations, networks, and devices.
• Troubleshoot, resolve, and escalate issues for key applications and instrumentation.
• Maintain clear communication with users on issue status and resolutions.
• Assist in planning and coordinating Service Desk project activities.

Skills

ITSM

Active Directory

Scripting

Customer service

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

Jira

VMware

Hyper-V

Windows Server

Oracle

SQL

Tomcat

Job description

Everforth ECS is seeking an IT Service Desk Systems Administrator to join our Quantico, VA office. The role focuses on providing IT services and support for hardware, applications, and OT systems to support mission-critical operations within federal environments.

You will lead incident response, problem management, and service delivery improvements, collaborating with systems engineers and operations teams in a fast-paced, matrixed setting. U.S. citizenship and Top-Secret clearance are required.