Federal IT Service Desk Program Manager

RIVA Solutions, Inc.; Washington (District of Columbia); On-site; USD 120,000 - 170,000; Full time

Job summary

RIVA is seeking an experienced Program Manager to lead a federal IT service desk and enterprise support program under a Department of Commerce contract. You will monitor services, ensure contract compliance, manage schedules, risks, and customer expectations while coordinating cross‑functional teams and government stakeholders.

The ideal candidate has PMP, proven leadership in complex technical environments, strong communication with senior government personnel, and a track record of creating

Qualifications

• Bachelor’s degree or higher in IT, CS, business, project management, or related field.
• PMP certification required.
• Expert-level experience leading IT service delivery programs and federal projects.

Responsibilities

• Monitor, manage, and oversee all services under the task order.
• Ensure contract requirements, performance measures, and reporting obligations are met.
• Develop and maintain project artifacts and plans; lead cross-functional teams.
• Engage with Government stakeholders and executives with clear communication.

Skills

Expert IT program leadership

Federal client engagement

Executive communication

Status reporting

Education

Bachelor’s Degree in Information Technology, Computer Science, Business Administration, Project Management, or a related field

PMP certification

Tools

ServiceNow

BMC Remedy

Jira Service Management

Job description

RIVA is seeking an experienced Program Manager to lead a federal IT service desk and enterprise support program under a Department of Commerce contract. You will monitor services, ensure contract compliance, manage schedules, risks, and customer expectations while coordinating cross‑functional teams and government stakeholders.

The ideal candidate has PMP, proven leadership in complex technical environments, strong communication with senior government personnel, and a track record of creating