FDE Program Manager

Moder; Conshohocken (Montgomery County); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Job summary

Moder is building its Forward Deployment Engineer program and seeks a Program Logistics & Coordination lead to manage onboarding, calendars, and stakeholder alignment across Recruiting, Training, and Delivery. The role focuses on operation and culture rather than technical delivery.

You will track hiring funnel metrics, attrition trends, and run regular reports for leadership while keeping the program cohesive across multiple cohorts and classes, including engagement in a distributed setup.

Qualifications

• Experience in program coordination or people operations in tech or AI-enabled settings.
• Strong organizational skills with ability to manage multiple timelines simultaneously.
• Track hiring or attrition metrics and translate data into actions for leadership.
• Clear written and verbal communication across technical and non-technical stakeholders.
• Interest in building team culture and cohesive multi-cohort programs.

Responsibilities

• Own day-to-day logistics for each FDE hiring class and cohort, including scheduling and onboarding.
• Coordinate with recruiting, training, and delivery stakeholders to keep calendars aligned.
• Monitor attrition and hiring velocity, flagging risks to program leadership.
• Maintain accurate pipeline data with recruiting and staffing partners.
• Plan and run team events and onboarding activities to foster cohesion across cohorts.
• Serve as central contact across stakeholders to synchronize program moving parts.

Skills

Program coordination

People operations

Project management

Organizational skills

Data-driven decision making

Written and verbal communication

Tools

Palantir Foundry

AIP

Job description

Moder is an AI-enabled, human-powered digital services company built for mortgage, insurance, and financial services. We meet clients where they are, tackle the toughest industry challenges, and build solutions that hold up in production environments where the stakes are real. Our partnership with Palantir brings Foundry and AIP to clients who need to move from AI experimentation to operational reality.

We have served clients across the full mortgage lifecycle from origination through capital markets and are now expanding that same depth into insurance and broader financial services. We RAISE the bar every day: Results, Accountability, Innovation, Service, Excellence.

The Opportunity

Moder is building its Forward Deployment Engineer program both the Forward Deployment Engineer (Delta) and Deployment Strategist (Echo) tracks across multiple hiring classes running at the same time. That means overlapping timelines, a growing population of new hires at different stages of ramp, and a lot of logistical and cultural weight that a training curriculum alone doesn't carry.

The Forward Deployment Program Manager is the person who keeps that machine running day to day. You own the logistics behind each hiring class, keep a clear eye on hiring and attrition trends before they become problems, and build the team culture that keeps a fast-growing, distributed program feeling like one team. This is an operational and cultural role, not a technical delivery role but it sits close enough to the technical work that understanding how technology and AI teams actually operate matters.

What You'll Do

Program Logistics & Coordination

• Own day-to-day logistics for each FDE hiring class and cohort —scheduling, onboarding logistics, class calendars, and coordination across Recruiting, Training, and Delivery stakeholders.
• Keep the moving pieces of the FDE hiring timeline on track across Fast Forward (Classes 1 and 3) and the Experienced FDE track (Class 2), flagging anything at risk of slipping against milestone dates.
• Serve as the point of contact for new hires before and during onboarding, making sure Week 1 runs smoothly and nothing falls through the cracks.
• Coordinate logistics with third-party staffing and recruiting partners so day-to-day handoffs stay clean, even where partner reliability has been a concern.

Attrition & Hiring Monitoring

• Track hiring funnel metrics across each class applications, interviews, offers, acceptances, and conversion rates and flag anything putting a class start date at risk.
• Monitor attrition across the FDE and Deployment Strategist population, spotting trends early and surfacing them to program leadership before they become retention problems.
• Maintain regular reporting on hiring velocity and attrition risk for program stakeholders, in a format leadership can act on quickly.
• Keep pipeline data accurate and current in partnership with recruiting and staffing partners.

Culture & Team Experience

• Plan and run team events, outings, and lunches that build real cohesion across FDE cohorts and tenured team members not just calendar filler.
• Own the informal side of onboarding the parts of the first 90 days that make a new hire feel like part of a team, beyond the formal training curriculum.
• Build traditions and rituals that keep a growing, multi-cohort program feeling like one team as it scales.
• Gather informal read on morale and culture across cohorts and feed what you hear back to program leadership.
• Act as a central point of contact across Recruiting, Training, and Delivery stakeholders to keep the FDE program's moving parts synchronized.
• Support ad hoc program initiatives and events as they come up for example, leadership summit logistics or new cohort launch activities.

What We're Looking For

Required

• 3–5 years of experience in program coordination, people operations, project management, or a related operational role.
• Experience working in or closely with technology or AI-related organizations you understand how technical teams hire, ramp, and operate, even if you're not technical yourself.
• Strong organizational and logistics skills comfortable owning multiple concurrent timelines without dropping details.
• Experience tracking hiring or attrition metrics, even informally, and turning them into something leadership can act on.
• Genuine enthusiasm for building team culture you understand what actually builds cohesion, not just how to schedule an event.
• Clear written and verbal communication, comfortable coordinating across technical and non-technical stakeholders.
• Comfortable operating inside a program that is still being defined process gaps are something you fill, not something you wait to be told to fix.

Preferred

• Hands-on exposure to Palantir Foundry, AIP, or a comparable enterprise platform not required, but valuable given the technical audience this role supports.
• Background supporting a Forward Deployed Engineer / FDSE-style program, technical training program, or cohort-based onboarding model.
• Experience with ATS or hiring-pipeline dashboards and reporting tools.
• Background in mortgage, insurance, or financial services.

What We Offer

• Competitive base salary with a performance bonus structure, per Moder's compensation framework band to be confirmed.
• A front-row seat to how Moder builds and scales its Forward Deployment Engineer program from the ground up.
• Direct influence on how the FDE program feels day to day for every cohort that comes through it.
• Comprehensive benefits including medical, dental, vision, and 401(k).