FCS CASE MANAGER

Excel Supported Living, Inc.; Northern (KY); Hybrid; USD 28,000 - 34,000; Full time

Job summary

Excel Supported Living, Inc. is seeking an Employment & Housing Case Manager to help clients achieve stability by securing safe housing and meaningful employment.

The role emphasizes coordinated service plans, resource connections, and skills development to promote independence within the community. The position focuses on housing assessments, job readiness, and ongoing support, including case management, crisis intervention when needed, and collaboration with landlords, employers, and community

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service abilities.
• Knowledge of federal and state employment laws and benefits regulations.
• Ability to manage time and meet deadlines.
• Experience with housing resources and employment programs.

Responsibilities

• Coordinate individualized service plans to support housing stability and employment readiness.
• Assist with housing searches, landlord communications, and eviction prevention.
• Provide job placement support and post-placement coaching.
• Maintain confidential client records and coordinate referrals to services.
• Lead group workshops on resume building and interview skills.
• Attend team meetings and maintain progress notes.

Skills

Effective communication

Interpersonal skills

Time management

Leadership skills

HR software

Education

Associate’s degree in Human Services or related field

Bachelor’s degree preferred

Tools

HR software and data management platforms

Job description

Provides direct support to clients seeking housing stability, employment readiness, and community integration. This role is responsible for coordinating individualized service plans, connecting clients to resources, assisting with job placement and retention and promoting independent living skills as part of the overall AIM CS mission.

Essential Functions

Housing Support Duties

• Conduct housing assessments to identify client needs and barriers.
• Develop individualized Housing Stability Plans for each client.
• Assist clients with housing searches, applications, landlord communications, and housing retention strategies.
• Educate clients on tenant rights, responsibilities, and basic household management.
• Provide crisis intervention and eviction prevention support as needed.
• Maintain strong relationships with landlords, housing authorities, and community housing partners.

Employment Support Duties

• Conduct employment assessments to identify strengths, skills, and job readiness.
• Create individualized Employment Development Plans for clients.
• Assist clients with resume development, job applications, and interview preparation.
• Provide job retention coaching and ongoing employment support after placement.
• Build partnerships with local businesses, workforce programs, and vocational agencies.
• Lead small group workshops on resume building, interviewing, and workplace success.

Case Management Duties

• Maintain accurate, up-to-date, and confidential client records and case notes.
• Coordinate referrals to mental health services, healthcare providers, education programs, and wellness services.
• Track client progress on both housing and employment goals using Wellness Action Plans.
• Attend team meetings, trainings, and case reviews.

Advocate for clients internally and externally to promote long-term success and independence

Required Skills & Abilities

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• In-depth knowledge of federal and state employment laws and benefits regulations.
• Effective time management and ability to meet deadlines.
• Strong problem-solving, analytical, and leadership skills.
• Ability to prioritize tasks and delegate responsibilities effectively.
• Ability to work in a fast-paced and high-pressure environment.
• Proficiency in HR software and data management platforms.

Minimum Qualifications & Education

• Associate’s degree in Human Services, Social Work, Psychology, or related field (bachelor’s degree preferred).
• At least 1 year of experience in case management, housing support, employment services, or related fields.
• Knowledge of housing resources, employment programs, and supportive services in Washington State.
• Strong organizational, communication, and motivational interviewing skills.
• Ability to work independently and as part of a collaborative team.
• Must pass background check and have valid driver’s license, vehicle insurance, and reliable transportation.

Preferred Qualifications

• Experience working with individuals experiencing housing instability, unemployment, or mental health challenges.
• Familiarity with Medicaid billing documentation (training provided if needed).
• Peer Counseling certification or ability to obtain (preferred but not required).
• Client-centered approach
• Strength-based planning
• Problem-solving and advocacy
• Confidentiality and ethical practice
• Trauma-informed care practices
• Cultural competency and sensitivity

Physical Requirements

• Ability to sit at a desk and work on a computer for extended periods.
• Ability to lift up to 15 lbs as needed.
• Local driving is a requirement to meet with clients and necessary contacts

Special Requirements

• Adherence to the organization’s Ethical Code of Conduct.

Summary Statement

The Employment & Housing Case Manager plays a vital role in helping clients achieve stability, independence, and long-term wellness. This position empowers individuals to find safe housing, meaningful employment, and a sustainable path forward in the community.

Salary

Compensation: $20.00 - $25.00 per hour

Equal Opportunity Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

About Excel Supported Living

It is Excel Supported Living's mission to assist the individuals in our direct care to reach their true potential beyond anyone’s expectations. Excel Supported Living, grew out of a desire to establish a professional agency based in Eastern Washington to support individuals with mental, physiological, behavioral, physical, and/or developmental disabilities, and want them to be able to live in their own homes. The entire focus of Excel Supported Living is to create individual homes that have an environment built specifically for each of our individuals/residents. Our homes are providing individuals with the ability to make their own choices related to living and interacting with others within their home and their communities.