FCS Case Manager

Goodwill-Industries-of-the-Columbia; Kennewick (WA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Company-Paid Life Insurance

Paid Vacation and Sick Leave

Paid Time Off (PTO)

On-Demand Payment

Bonus Opportunity

Technology Stipend

Access to Financial Assistance

Retirement Savings Plan

Job summary

Goodwill Industries of the Columbia seeks a Foundational Community Supports (FCS) Case Manager to help individuals navigate housing and employment challenges. The role conducts thorough assessments, develops personalized service plans, and assists clients in securing stable housing and meaningful employment.

You will work with community partners, assist with resumes and job search, coordinate services, and ensure program compliance while maintaining confidential client records.

Qualifications

• Want to grow a professional career in social services.
• Compassion and patience to support vulnerable individuals in cultivating job skills and sustainable employment.
• Agility to work independently and in collaborative teams.
• Self-starter with personal drive and initiative.
• Excellent written and verbal communication skills.
• Ability and willingness to support clients at job sites as needed, including some after-hours.
• Attention to detail and thrive in a time-sensitive environment.
• Creative problem-solver.
• Passionate about providing high-quality customer service.
• Interact positively with ethnically, culturally, economically, and disability diverse populations.
• Can pass an established background screening process.
• Possess a valid state-issued driver’s license, good driving record, ability to provide own transportation, and proof of current automobile insurance.

Responsibilities

• Evaluate client skills, interests, goals, barriers, and support needs regarding housing and employment.
• Assist with resumes, job applications, interview preparation, and job-search activities.
• Cultivate relationships with local employers to identify opportunities and advocate for job placement.
• Teach work-readiness skills and provide ongoing job coaching, problem-solving, and accommodation advocacy.
• Develop, monitor, and regularly update goal-oriented service plans with measurable outcomes; coordinating support with providers and community partners for long-term goals.
• Assist clients with housing applications, documentation, landlord communication, community resources, and logistics.
• Educate clients on lease agreements and tenant rights, and advocate with landlords and housing authorities to resolve challenges and prevent housing loss.
• Connect clients to independent living skill resources, including household management, budgeting, lease compliance, and home maintenance.
• Assist individuals in accessing housing-related financial supports, including rental assistance, housing vouchers, accommodation requests, and other community-based services and benefits.
• Complete accurate progress notes, assessments, and service plans in alignment with agency standards.
• Maintain records to ensure full compliance with program funding requirements while tracking client progress.
• Safely operate motor vehicles for company business in accordance with all applicable laws, company policies, and insurance eligibility requirements.
• Follow security policies and procedures to protect against injury, theft and misuse of company-owned property and information.
• Perform all duties in a timely, organized and efficient manner.
• Adhere to the highest level of confidentiality keeping private all Human Resource, Client, and Payroll information. Safeguard documents by keeping them locked when unattended.
• Keep supervisor fully informed of any unusual or relevant organization information affecting services, staff and/or outcomes for the individuals served by the Agency.

Job description

Description

This position will close for applicant screening on 10/14/2026.

Goodwill Industries of the Columbia is seeking an Foundational Community Supports (FCS) Case Manager to support individuals with navigating housing and employment challenges. This position conducts thorough assessments, develops personalized service plans, and helps individuals secure stable housing and meaningful employment.

What will you do in this job?

• Evaluate client skills, interests, goals, barriers, and support needs regarding housing and employment.
• Assist with resumes, job applications, interview preparation, and job-search activities.
• Cultivate relationships with local employers to identify aligned opportunities and advocate for job placement.
• Teach work-readiness skills and provide ongoing job coaching, problem-solving, and accommodation advocacy.
• Develop, monitor, and regularly update goal-oriented service plans with measurable outcomes; coordinating support with providers and community partners for long-term goals.
• Assist clients with housing applications, documentation, landlord communication, community resources, and logistics.
• Educate clients on lease agreements and tenant rights, and advocate with landlords and housing authorities to resolve challenges and prevent housing loss.
• Connect clients to independent living skill resources, including household management, budgeting, lease compliance, and home maintenance.
• Assist individuals in accessing housing-related financial supports, including rental assistance, housing vouchers, accommodation requests, and other community-based services and benefits.
• Complete accurate progress notes, assessments, and service plans in alignment with agency standards.
• Maintain records to ensure full compliance with program funding requirements while tracking client progress.
• Safely operate motor vehicles for company business in accordance with all applicable laws, company policies, and insurance eligibility requirements.
• Follows all security policies and procedures to protect against injury, theft and misuse of company-owned property and information.
• Perform all duties in a timely, organized and efficient manner.
• Adhere to the highest level of confidentiality keeping private all Human Resource, Client, and Payroll information. Safeguard documents by keeping them locked when unattended.
• Keep supervisor fully informed of any unusual or relevant organization information affecting services, staff and/or outcomes for the individuals served by the Agency.

Compensation and Benefits

Starting Rate: $23.00, with eligibility for annual performance-based increases. Maximum pay is $25.88, achievable through sustained good performance and years of service.

Benefits Include

• Medical, Dental, and Vision Insurance: Employee and dependent premiums shared between the company and employee.
• Company-Paid Life Insurance: Coverage provided at no cost to the employee.
• Paid Vacation and Sick Leave: Accrued based on hours worked.
• Paid Time Off (PTO): Twenty four hours of floating holiday annually. Prorated based upon hire date in the first calendar year of employment.
• Additional Longevity PTO: Earned on the anniversary date of hire, based on full- or part-time status.
• On-Demand Payment: Access to earned wages before payday.
• Bonus Opportunity: Based upon performance and prorated based upon hire date.
• Technology Stipend: Each pay period commensurate with anticipated personal technology use for business.
• Access to Financial Assistance: Support for training, education, and career development to help employees advance in their professional growth.
• Retirement Savings Plan: Eligible to participate in a 401(k) or Roth IRA upon turning 18, with enrollment eligibility after one year of service and 1,000 hours worked in the first year (or 500-1,000 hours each year for two consecutive years). Enrollment entry dates are January 1st or July 1st.

As an employer who welcomes and trains vulnerable adults in the workplace, a background check is run at the permission of the finalist candidates. Each finalist will receive a copy of their report directly from the third party agency who completes the check. This report is sent directly to the e-mail address you specify on your background check authorization. A description of your rights under the Fair Credit Reporting Act and dispute instructions are also included.

Information about specific automatic disqualifying pending charges or convictions may be found in WAC 388-113-0020.

To be clear a candidate with a disqualifying pending charge or conviction cannot be hired.

Requirements

Want to grow a professional career in social services

Currently possess the compassion and patience to support the vulnerable in cultivating job skills and sustainable employment.

Have the agility to work both independently and in collaborative teams.

Are a self-starter with personal drive and initiative.

Have excellent written and verbal communication skills.

Have the ability and willingness to support clients at job sites as needed to include some work outside of traditional business hours.

Possess attention to detail and thrive in a time sensitive environment.

Are a creative problem-solver.

Are passionate about providing high quality customer service.

Interact positively with ethnically, culturally, economically, and disability diverse populations.

Can pass an established background screening process.

Possess a valid state-issued driver’s license, good driving record, ability to provide own transportation, and proof of current automobile insurance.