FCM - Travel Program Administrator - Remote, USA

Flight Centre Careers Job Listings; United States; Remote; USD 65,000 - 80,000; Full time

Benefits offered by this job

Paid Time Off

Travel perks/discounts

Health & Wellness Programs

401k program

Tuition Reimbursement Program

Volunteer Day

Job summary

Flight Centre Careers is seeking a Travel Program Administrator for FCM Consulting to support a corporate travel management client. You will partner with travel managers and account teams to deliver a seamless travel program experience and drive traveler satisfaction.

You will handle traveler support, supplier engagement, reporting, and program administration while contributing to risk management and service excellence in a fast-paced environment.

Qualifications

• 3+ years of corporate travel management or account management experience.
• Experience navigating large organizations and complex stakeholder environments.
• Experience with TMC and/or travel and expense reporting.
• Intermediate Microsoft Office proficiency with advanced Excel skills.

Responsibilities

• Serve as the primary point of contact for day-to-day traveler inquiries.
• Build relationships with Executive Assistants and participate in stakeholder meetings.
• Manage and maintain the client travel inbox and respond to inquiries.
• Track and maintain issue logs for supplier, TMC, and travel program concerns.
• Support negotiated supplier agreements to improve traveler experience and savings.
• Coordinate supplier quarterly business reviews and KPI reporting.

Skills

Corporate travel management

Account management

Excel proficiency

Communication skills

Project management

Stakeholder management

Tools

TMC systems

Travel and expense reporting

Job description

Travel Program Administrator

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.

Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards.

About The Opportunity

FCM Consulting is seeking a Travel Program Administrator to provide dedicated support for a corporate travel management client. In this high-impact role, you'll partner closely with travel managers, program leads, and account management teams to help deliver a seamless travel program experience. You'll be at the center of traveler support, supplier engagement, reporting, and program administration, helping drive service excellence, traveler satisfaction, and operational success.

Key Responsibilities

• Serve as the primary point of contact for day-to-day traveler and travel arranger inquiries.
• Build strong relationships with Executive Assistants and participate in recurring stakeholder meetings.
• Manage and maintain the client travel inbox, responding to questions and directing inquiries appropriately.
• Track and maintain issue logs for supplier, TMC, and travel program-related concerns.
• Collaborate with sourcing teams to support negotiated supplier agreements that improve traveler experience and deliver savings.
• Support strategic sourcing initiatives, including RFPs and supplier performance management activities.
• Collect, analyze, and summarize supplier performance reporting for travel-related vendors.
• Coordinate and participate in supplier quarterly business reviews.
• Understand and support traveler safety and duty of care programs.
• Direct travelers and stakeholders to appropriate risk management resources.
• Contribute to internal communication initiatives across travel platforms and communication channels.
• Track key performance indicators and support ongoing program success measurement.
• Prepare and distribute KPI and traveler feedback reports for travel program leadership.
• Other duties and tasks as assigned
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience & Qualifications

• 3+ years of corporate travel management or account management experience.
• Proven experience navigating large organizations and complex stakeholder environments.
• Experience with TMC (Travel Management Company) and/or travel and expense reporting.
• Intermediate Microsoft Office proficiency with advanced Excel skills.
• Excellent written, verbal, and interpersonal communication skills.
• Strong project management and organizational capabilities.
• Analytical mindset with strong attention to detail and ability to manage competing priorities.
• Ability to thrive in a dynamic, fast-paced environment.
• High level of professionalism and confidentiality.
• Reliable, high-speed internet connectivity required to support core job responsibilities, including but not limited to video conferencing, access to company systems, and secure handling of company data.

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion:Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

• Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 9 recognized holidays annually.
• Travel perks/discounts
• Health & Wellness ProgramsandEmployee Financial Wellness Services
• National/International Award Nights and Conferences
• Health benefits including, medical, dental, vision,gender affirming care, and fertility care
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
• Flexible Spending Accounts
• Employee Assistance Program
• 401k program with partial match
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.

Location – Remote, USA

For this position, we anticipate offering an annual salary of $65,000- $80,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

As part of our recruitment process, we may use AI tools to assist in various stages, including the screening and assessment of applications. These tools support our evaluation of candidates based on role relevant qualifications, skills and experience. All decisions are made by our hiring team and stakeholders.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at [e-mail]

• GBTA WINiT Top 50 Award Recipients (2018–2025)
• CHHR: 5-Star DE&I Employer (2023, 2024, 2026)
• Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–2025)
• Newsweek: America’s Greatest Workplaces for Diversity (2024)
• Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)
• OutThere Awards: Inclusive Travel Finalist (2025)
• Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)
• 2026 Disability Index®: World’s Top Disability Inclusive Business

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