FCM Meetings and Events - Event Travel Consultant - Chicago, IL

StudentUniverse; Illinois; On-site; Full time

Job summary

An established industry player is seeking an Event Travel Consultant to join their dynamic team in Illinois. In this exciting role, you will coordinate travel arrangements for event attendees, ensuring a seamless experience from booking to execution. Your strong problem-solving and analytical skills will be essential as you collaborate with cross-functional teams to meet objectives and exceed client expectations. This full-time position offers a chance to thrive in a vibrant environment that values flexibility and creativity. Join a company renowned for its culture and commitment to diversity, equity, and inclusion while making a significant impact on memorable events.

Benefits

Reward & Recognition events

Commitment to diversity, equity, and inclusion

Personal connections within a large organization

Opportunities for career growth

Qualifications

• Must have GDS experience; Sabre experience strongly preferred.
• Strong Power BI skills for reporting and analytical insights.

Responsibilities

• Assist event attendees with booking flights and accommodations.
• Maintain effective communication with all stakeholders throughout events.
• Provide outstanding professional service by exceeding client expectations.

Skills

Problem-solving skills

Analytical skills

Attention to detail

Customer service skills

Conflict resolution skills

Education

High School Diploma

Tools

GDS (Sabre preferred)

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Power BI

C-vent

Job description

FCM Meetings and Events - Event Travel Consultant - Chicago, IL

Job no: 526151-C
Brand: FCM Meetings & Events
Work type: Full time
Location: Illinois
Categories: Events & Production, Corporate & Group Travel

FCM Meetings and Events was born out of the evolution of the Flight Centre Travel Group (FCTG) family of brands. As one of the world’s largest travel agencies, Flight Centre’s footprint spans across 95+ countries and encompasses over 30 brands of corporate and leisure services. We’ve been in the event game since 1986, connecting people across the globe and bringing their visions to life.

We pride ourselves in being able to offer a level of flexibility and customization that is not common amongst our competitors. Our people are out of the box thinkers and problem solvers, helping create memories that will leave a lasting impact.

Our services include: Event Management (Live, Virtual & Hybrid Events), Event Travel, Event Technology, Venue Sourcing & Strategic Meetings Management.

About The Opportunity

Are you passionate about event coordination and travel management? This exciting role offers you the chance to be at the heart of event execution, ensuring seamless travel arrangements for attendees and contributing to the success of each event. You will play a crucial part in the Event Travel Team and Event Management Team, supporting them in the execution and reconciliation of event travel.

This position demands strong problem-solving and analytical skills, exceptional attention to detail, and the ability to work collaboratively and efficiently under pressure. As a key contributor, you will report weekly to the leaders on assigned teams regarding the status of workflows across multiple jobs. Additionally, you will provide daily/weekly updates to the Event Management Lead or Lead Ticketer on specific event tasks, and quarterly reports to the Team Leader focusing on competencies, growth, development, and Brightness of Future.

This is a full-time position. Typical workdays and hours of work are Monday through Friday, 9 a.m. to 5:30 p.m. Occasional evening and weekend work may be required as job duties demand.

Key Responsibilities

• Assist event attendees with booking flights, accommodation, and ground transportation as needed. Ensure travel is ticketed accurately and adheres to event travel policies and restrictions.
• Responsible for the booking status of event attendees, ensuring everyone is booked by the event deadline.
• Liaise between the attendee and meeting planner for approval on policy exceptions, special requests, and deviations.
• Accurately document internal notes in a timely fashion and format notes in line with meeting management software.
• Maintain effective and customer-focused communication throughout the event with all stakeholders, responding to client and delegate inquiries professionally within agreed timeframes.
• Communicate thoroughly internally with lead planners, project teams, and the Event Management Lead OR Lead Ticketer regarding workflow within event-specific tasks.
• Assist with pre-event admin tasks and business-related tasks to keep the business operating.
• Participate in available training opportunities directed by your Business Leader and keep competency, growth, and development top of mind always.
• Ensure compliance with federal and provincial employment laws, regulations, and company policies.
• Demonstrate constructive conflict resolution skills to ensure a positive outcome for all involved, maintaining objectivity and seeing the big picture rather than reacting emotionally.
• Build partnerships and work collaboratively with others to meet shared objectives, being able to build consensus and work effectively with cross-functional teams in a fast-paced collaborative environment.
• Maintain a calm and positive attitude during busy and sometimes stressful activities, identifying customer's needs and going above and beyond, ensuring client retention by exceeding client expectations in understanding/anticipating travel needs and preferences, responding quickly and proactively to requests and solving complaints/issues.
• Provide outstanding professional service by exceeding all client/delegate expectations, maintaining a friendly, professional, positive attitude when engaging with clients.

Experience & Qualifications

• Must have GDS experience; Sabre experience strongly preferred.
• Working knowledge of Microsoft programs such as Word, Excel, PowerPoint, etc.
• Previous experience in travel management, demonstrating high-touch service.
• Strong Power BI skills for reporting, particularly for workflow management and analytical insights.
• Proficiency with C-vent for event coordination, rooming management, and attendee tracking.
• Education: High School
• Experience in service-oriented industry with a focus on building and maintaining strong relationships.
• Excellent organizational skills with unparalleled attention to detail, always checking for accuracy and correctness, taking pride in the full completion of work.

Work Perks! - What’s in it for you:

• FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through various initiatives.
• A career, not a job: We offer genuine opportunities for people to grow and evolve.

If this sounds like the opportunity you have been waiting for then APPLY NOW.

For this position, we anticipate offering an hourly pay rate of $26.44. Hourly rate is dependent on relevant factors, including experience, geographic location, and job requirements.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process.