FCM - Junior Automation Analyst - Remote, US

StudentUniverse; Northern (KY); Hybrid; USD 68,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

401k program

Job summary

FCM is seeking a Junior Automation Analyst to support and evolve automation solutions across North America, with remote work in the US. You will triage tickets, test and optimize workflows, and document changes while collaborating with developers and stakeholders.

You’ll engage with SAP Compleat, Sabre, Salesforce, and travel tech tools, ensuring quality service and clear communication. Salary ranges reflect US market norms.

Qualifications

• Willingness to learn new automation systems.
• Experience implementing and supporting SAP Compleat automation platform.
• Strong knowledge of automation workflows (pre QC, QC, pre-ticket, auto-ticket, post-ticket).
• Experience with Sabre GDS (queues and PNR history).
• Familiarity with OBTs such as Concur, DEEM, or Cytric.
• Experience working with Salesforce.
• Strong client interaction and technical communication skills.
• Minimum 2 years in a customer service role.
• Basic understanding of Web Services, XML, and SQL databases.
• Strong written, verbal, and technical documentation skills.
• Knowledge of Azure DevOps and SCRUM methodologies (preferred).
• Experience with travel technology automation platforms (preferred).
• Amadeus GDS experience (nice to have).
• Familiarity with Concur RRF (Routine Request Form).

Responsibilities

• Gather detailed information on new development requests and reported issues, triaging to appropriate teams.
• Review and resolve internal automation platform issues via ticketing systems.
• Apply prioritization frameworks to ensure critical requests are addressed efficiently.
• Maintain clear communication between stakeholders and developers throughout issue resolution.
• Update and maintain technical documentation based on support activity.
• Perform accurate list and database updates with strong attention to detail.
• Stay current on automation tools and evolving travel technology capabilities.
• Ensure service agreements are upheld to drive client satisfaction and retention.
• Test code in development and staging environments prior to operational handoff.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
• Other duties and tasks as assigned.

Skills

Willingness to learn

Automation workflows

Customer service

Technical communication

Web Services/XML/SQL

Salesforce

Tools

SAP Compleat

Sabre GDS

Concur/DEEM/Cytric

Azure DevOps

Job description

FCM - Junior Automation Analyst - Remote, US

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.

Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards.

Key Responsibilities

• Gather detailed information on new development requests and reported issues, triaging to appropriate teams
• Review and resolve internal automation platform issues via ticketing systems
• Apply prioritization frameworks to ensure critical requests are addressed efficiently
• Maintain clear communication between stakeholders and developers throughout issue resolution
• Update and maintain technical documentation based on support activity
• Perform accurate list and database updates with strong attention to detail
• Stay current on automation tools and evolving travel technology capabilities
• Ensure service agreements are upheld to drive client satisfaction and retention
• Test code in development and staging environments prior to operational handoff
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
• Other duties and tasks as assigned

Experience & Qualifications

• Ability and willingness to learn new automation systems
• Experience implementing and supporting SAP Compleat automation platform
• Strong knowledge of automation workflows (pre QC, QC, pre-ticket, auto-ticket, post-ticket)
• Experience with Sabre GDS (queues and PNR history)
• Familiarity with OBTs such as Concur, DEEM, or Cytric
• Experience working with Salesforce
• Strong client interaction and technical communication skills
• Minimum 2 years in a customer service role
• Basic understanding of Web Services, XML, and SQL databases
• Strong written, verbal, and technical documentation skills
• Knowledge of Azure DevOps and SCRUM methodologies (preferred)
• Experience with travel technology automation platforms (preferred)
• Amadeus GDS experience (nice to have)
• Familiarity with Concur RRF (Routine Request Form)

Work Perks! - What’s in it for you:

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion:Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

• Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
• Health & Wellness ProgramsandEmployee Financial Wellness Services
• National/International Award Nights and Conferences
• Health benefits including, medical, dental, vision,gender affirming care, and fertility care
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
• Flexible Spending Accounts
• Employee Assistance Program
• 401k program with partial match
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

*Vacation, Personal, and Sick time accrual rates will vary based on full‑time or part‑time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.

Location – Remote, US

For this position, we anticipate offering an annual salary of $68,000 - $75,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier‑free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at [e-mail]

Awards and Recognitions

• Travel Weekly Magellan Awards: Silver Winner (2023)
• GBTA WINiT Top 50 Award Recipients (2018–2025)
• CHHR: 5-Star DE&I Employer (2023, 2024)
• Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–25)
• Newsweek: America’s Greatest Workplaces for Diversity (2024)
• Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)
• OutThere Awards: Inclusive Travel Finalist (2025)
• Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)

We’re looking for a Junior Automation Analyst to support and evolve automation solutions across North America. Work across ticket triage, system testing, and workflow optimization using SAP Compleat, Sabre, and Salesforce. If you love problem-solving and improving efficiency, this role is for you.