FBC Relationship & Program Manager

Socket.dev; San Diego (CA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

PTO

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k)

Profit-sharing retirement program

Job summary

PlanMember is seeking a FBC Relationship & Program Manager to foster strong relationships with stakeholders and drive program success. The role will focus on coordinating centers, advising on enrollment, and supporting PlanMember products across various employer groups.

The ideal candidate will have a strategic mindset, excellent communication skills, and a focus on client satisfaction. Located on-site in a PlanMember FBC office in San Diego, with a competitive base salary and comprehensive

Qualifications

• Requires strategic mindset and exceptional communication skills.
• Commitment to client satisfaction and program success.

Responsibilities

• Operate the Financial Center per PLANMEMBER direction and guidelines for FBC, serving various employer groups.
• Coordinate activities of other Financial Centers related to the FBC relationship.
• Recruit Advisors to promote the PlanMember Program and support FBC-affiliated districts and organizations.
• Supervise and service recruited Advisors as appropriate.

Job description

FBC Relationship & Program Manager

Job Code

FBC Program Manager

FLSA Status

Exempt

Dept

Sales

Reports to

VP Retail Business Development

Company Profile

Headquartered in beautiful Carpinteria, California, PlanMember is a growing financial services firm serving hundreds of thousands of clients nationwide. For more than three decades, PlanMember has provided premiere retirement and investment services to individual investors as well as employees of education, nonprofits, governmental and private sector organizations. PlanMember has been a top-ranked fee-based broker dealer since 2004 and top ten ranked for new retirement plans added and K-12 retirement plans.

With a mission of making a positive difference for our Partners, Members and Employees, PlanMember provides generous benefits and a personalized company culture that champions career growth and is looking for highly motivated individuals to join its growing team.

Location

Location Information: On-Site in a TBD San Diego PlanMember FBC office

Wage Band

The base salary for this position is typically between $85,000 and $120,000 annually plus material Incentive Compensation Program. Actual compensation will be determined based on the candidate's relevant experience, qualifications, credentials/certifications, and internal equity considerations. In addition to competitive compensation, we offer a comprehensive benefits package that includes paid time off (PTO), medical, dental, vision, disability, and life insurance coverage, as well as a 401(k) plan, profit-sharing retirement program, and much more.

Job Summary

The FBC Relationship & Program Manager (Fringe Benefit Consortium) plays a crucial role in fostering and maintaining positive relationships between the organization and its program stakeholders, including clients, partners, and internal teams. This position requires a strategic mindset, exceptional communication skills, and a commitment to ensuring client satisfaction and program success. The Program Manager is responsible for managing and enhancing the overall program experience for stakeholders and clients. Sales Interaction will be primarily with key plan stakeholders and leaders, FBC Advisors, and PlanMember Employees not individual Clients.

Major Duties and Responsibilities

• The Program Manager shall operate the Financial Center in accordance with PLANMEMBER's direction, co-branding requirements, and Financial Center guidelines to serve the Fringe Benefit Consortium (FBC), Southern California school districts, nonprofit organizations, for-profit companies, and other employer groups.
• Coordinate the activities of other independent Financial Centers as they relate to the FBC relationship.
• Manage the solicitation and enrollment of FBC school districts, nonprofit organizations, and other employer groups (as well as other mutually agreed-upon markets) to participate in the PlanMember Program and other PlanMember product offerings.
• Recruit qualified FBC Advisors to join PlanMember for the purpose of promoting the PlanMember Program and other PlanMember platform offerings, and to serve FBC-affiliated school districts, nonprofit organizations, and other employer groups (as well as other mutually agreed-upon markets).
• Be responsible for the supervision and servicing of recruited Advisors, including, if deemed appropriate by PLANMEMBER, acting as the Office of Supervisory Jurisdiction (OSJ) for such Advisors.
• Coordinate ongoing sales, marketing, and business development activities on behalf of PlanMember.

Additional Job Duties

1. Stakeholder Relationship Management:
   1. Cultivate and maintain strong relationships with program stakeholders, including clients, partners, and internal teams.
   2. Serve as the primary point of contact for stakeholders, addressing their inquiries, concerns, and needs promptly and professionally.
   3. Regularly assess stakeholder satisfaction and feedback to identify areas for improvement.
2. Program Coordination and Support:
   1. Collaborate with cross-functional teams to ensure seamless program delivery and execution.
   2. Monitor program progress and proactively address issues or obstacles that may impact stakeholder satisfaction or program outcomes.
   3. Provide support to program managers and teams as needed to ensure program success.
3. Communication and Reporting:
   1. Prepare and deliver regular program updates and reports to stakeholders, summarizing progress, key metrics, and achievement – accumulating data for sales reporting.
   2. Develop and maintain communication plans to keep stakeholders informed and engaged throughout the program lifecycle.
   3. Communicate effectively with stakeholders through various channels, including meetings, emails, and presentations.
4. Issue Resolution and Conflict Management:
   1. Identify and address conflicts or challenges within the program promptly and diplomatically.
   2. Work collaboratively to find resolutions that align with the interests of all stakeholders involved.
5. Client Retention and Growth:
   1. Identify opportunities for upselling or cross-selling additional services or products to existing clients.
   2. Develop and implement strategies to enhance client retention and loyalty.
6. Program Evaluation and Improvement:
   1. Collect and analyze feedback and data to continuously evaluate program effectiveness.
   2. Propose and implement improvements based on stakeholder input and industry best practices.
7. Budget Management:
   1. Assist in the management of program budgets, ensuring that resources are allocated effectively to meet program objectives.

Business Continuity

This is NOT an Essential Job Function "Essential Staff" position.

Competencies Required

• Builds credibility and trusted relationships with senior stakeholders.
• Leads through influence across organizations and constituencies.
• Aligns stakeholders with competing objectives around shared outcomes.
• Communicates effectively with plan sponsors, customers, financial professionals and executive leaders.
• Navigates complex or sensitive issues with diplomacy and sound judgment.
• Converts stakeholder insight into retention, growth and program improvement.
• Demonstrates ownership without overstepping governance or regulatory boundaries.