Fatality Review Informant Interviewer

LanceSoft Inc; Phoenix (AZ); Remote; USD 45,000 - 65,000; Full time

Job summary

A leading company seeks an Informant Interviewer to conduct trauma-informed interviews with bereaved families. This remote role requires bilingual communication in English and Spanish and expertise in handling sensitive situations. The candidate will develop case summaries, provide emotional support, and collaborate with health professionals. Ideal applicants hold a Bachelor’s degree in a related field and have experience in social work or healthcare settings. Flexibility and confidentiality are crucial.

Qualifications

• Bachelor’s degree in Social Work, Nursing, or related field required.
• Trauma-informed interviewing certification required.
• Bilingual proficiency in English and Spanish strongly preferred.

Responsibilities

• Conduct semi-structured interviews with bereaved individuals using trauma-informed techniques.
• Develop anonymized case summaries and manage informant cases.
• Provide emotional support and handle sensitive content during interviews.

Skills

Bilingual communication

Trauma-informed care

Empathetic communication

Cultural sensitivity

Independent work

Education

Bachelor’s degree in Social Work, Nursing, Public Health or related field

Master’s (MSW) or clinical licensure (e.g., LCSW)

Tools

Secure communication tools

Job description

Position Summary:

Key Responsibilities

• Interviewing: Conduct semi-structured interviews with bereaved family members, partners, or friends using trauma-informed and culturally sensitive techniques.
• Narrative Development: Develop anonymized case summaries from interviews for use by the Maternal Mortality Review Committee and the Child Fatality Review Team.
• Case Management: Manage assigned informant cases from initial review and scheduling to documentation and follow-up.
• Emotional Support, Intervention & Referrals: Provide immediate emotional support during interviews and be able to identify signs of emotional distress or crisis, responding with appropriate de-escalation techniques, and offering resources such as grief counseling and mental health referrals.
• Bilingual Communication: Conduct interviews in both English and Spanish, using translation services for additional languages as needed.
• Collaboration: Collaborate closely with the Clinical Nurse Abstractor and the Child Fatality Review Program Manager to prioritize cases for informant interviews and incorporate the informant interview narratives into the final case summaries.
• Confidentiality & Compliance: Maintain strict confidentiality of all informant and case information; adhere to all program protocols and HIPAA guidelines.

Preferred Competencies

• Expertise in conducting informant interviews, specifically grief-related interviews
• Deep understanding of trauma-informed care and empathetic communication
• Cultural humility and sensitivity in engaging with diverse communities
• Familiarity with maternal and child health, social determinants of health, medical terminology, and healthcare systems.
• Proficient in documentation, digital communication, and secure data handling
• Ability to work independently while maintaining consistent team communication

Qualifications

• Education: Bachelor’s degree in Social Work, Nursing, Public Health, or a related field required. Master’s (MSW) or clinical licensure (e.g., LCSW) preferred.
• Certifications: Trauma-informed interviewing certification required, ADHS can provide if needed.
• Language Skills: Bilingual proficiency in English and Spanish is strongly preferred. Proficiency in additional languages is a plus.
• Experience: Demonstrated experience in trauma-sensitive interviewing or support roles involving grief, maternal health, or social services.
• Technical Requirements: Access to reliable internet and secure communication tools.

Work Environment & Conditions

• Remote-based role with the requirement for occasional in-person meetings or interviews.
• Flexible scheduling, including availability during evenings and weekends.
• Regular exposure to emotionally sensitive content; access to team debriefing and support resources is provided.
• Candidate must maintain a quiet, private workspace to protect interview confidentiality.

Required Skills

• Fluent in Spanish
• Bachelor's Degree
• Experience in Social Work

Preferred Skills

• Trauma Informed Interviewing Experience/Certification
• Proficient in documentation, digital communication, and secure data handling
• Bachelor's Degree, preferably in Social Work, Nursing, Public Health or Psychology