FAST TRACK HOME ENGAGEMENT SPECIALIST

Council on Aging (COA); Blue Ash (OH); Remote; USD 33,000 - 42,000; Full time

Job summary

Join a leading organization providing essential services to the elderly and disabled. As a Fast Track Home Engagement Specialist, you will engage clients in programs, conduct assessments, and support their care transitions, while enjoying a range of employee benefits. This position offers flexibility, professional development opportunities, and a collaborative work environment.

Benefits

Flexible hours

Opportunities for professional development

Health, dental, and vision care

10 paid holidays and 2 floating holidays

Pension plan with annual company contribution

Generous paid time off

Employee assistance program

Pet Insurance

Qualifications

• At least one-year prior experience in health care, community outreach, or medical social work.
• Sales or marketing experience a plus.
• Good knowledge of elderly and disabled population issues.

Responsibilities

• Conduct telephone screening and assessment for program eligibility.
• Engage and support callers navigating care transitions.
• Coordinate appointments and provide information on community services.

Skills

Empathy

Good oral and written communication skills

Interviewing capability

Team collaboration and problem solving

Computer skills including MS Word and Excel

Job description

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Fast Track Home- Engagement Specialist

Status: Full-time (37.5 hours/week)

Pay Range: $33,100.00 - $41,750.00

Work Location: Remote except for when participating in required in-person meetings or training sessions.

Job Summary: Responsible for telephone screening and assessment of individuals to determine program eligibility for appropriate care options. Provide telephone support that increases client engagement in COA programs.

Essential Functions:

• Engaging, assisting, educating and supporting callers from the COA 5 county area who are attempting to navigate the Care Transitions network.

Conducting cold calls to prospective clients explaining the program and promoting services.

• Providing information on community resources and services.
• Providing callers with non-biased information to assist the caller in coping with transitional care options/decisions.
• Completing telephone and screening from all referral sources, to determine an individual’s appropriateness for transitional care program and complete referrals to Care Transitions program and community agencies as appropriate.
• Scheduling in person visits as appropriate, appointments with members and/or caregivers , following policy with regard to timeframes, clustering appointments and monitoring volumes.
• Working closely with COA staff to communicate client related issues identified through conversation with clients or referral sources.
• Assessing Fast Track Home (FTH) eligibility, maintain contact with FTH clients through phone calls for the duration of the 60-day intervention.
  
  
  

Experience:

• At least one-year prior experience in health care, community outreach, community resources, medical social work, geriatrics, or providing individuals with information about options available to meet long-term care needs or with related information such as that which is provided through information and referral or assistance.
• Sales or marketing experience a plus.
• Good working knowledge and understanding of issues related to the elderly and disabled population.
  
  
  

Skills & Abilities:

• Tolerant, empathetic, good interviewing capability.
• Ability to collaborate and problem solve in a team environment.
• A good working knowledge and understanding of issues related to the older adult population.
• Good oral and written communication skills
• A valid driver’s license and reliable transportation.
• Excellent computer skills including the Windows operating systems, MS Word, MS Excel, data entry and the ability to learn new software applications as needed
  
  
  

Benefits:

• Flexible hours
• Opportunities for professional development
• LISW Group Supervision
• Opportunities to advocate and participate in community events for the older adult and disabled population
• Business Casual work environment
• Health, dental and vision care
• Health savings account
• 10 paid holidays and 2 floating holidays each calendar year
• Generous paid time off
• Pension plan with annual 6% company contribution based on vesting schedule
• Pet Insurance
• Employee assistance program
• More!
  
  
  

Council on Aging is proud to be an equal opportunity employer. Council on Aging considers qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Apply Now!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Management

• Industries

  Individual and Family Services

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