Fast & Fresh: Assistant Dept. Manager - Customer Focus

Hy-Vee; Waterloo, Northern (IA, KY); Hybrid; USD 43,000 - 52,000; Full time

Job summary

Hy-Vee Waterloo is seeking a Fast & Fresh Assistant Department Manager to oversee customer service, cleanliness and department profitability. You will lead staff, support the department, and ensure high quality products are available and properly priced.

The role emphasizes friendly customer interactions, cash handling, and teamwork in a fast-paced store environment. Previous retail supervisory experience is beneficial, with a requirement for strong communication and reliability.

Qualifications

• High school diploma or equivalent required; related experience considered.
• Ability to perform arithmetic calculations with fractions, decimals, and percentages.
• Excellent customer service and communication skills.

Responsibilities

• Provides prompt, friendly customer service and greets customers.
• Assists customers by guiding to products, carrying items, and addressing requests.
• Answers telephone promptly and provides helpful service.
• Counts cash drawers and maintains cash accountability records.
• Performs departmental duties and supports monthly inventory processes.

Skills

Customer service

Problem solving

Arithmetic

Team supervision

Professionalism

Education

High School or equivalent

Tools

Veriphone software

RPM

Cash register

Pallet jacks

Job description

Hy-Vee Waterloo is seeking a Fast & Fresh Assistant Department Manager to oversee customer service, cleanliness and department profitability. You will lead staff, support the department, and ensure high quality products are available and properly priced.

The role emphasizes friendly customer interactions, cash handling, and teamwork in a fast-paced store environment. Previous retail supervisory experience is beneficial, with a requirement for strong communication and reliability.