Fast & Fresh: Assistant Department Lead

Hy-Vee, Inc.; Waterloo (IA); On-site; USD 36,000 - 54,000; Full time

Job summary

Hy-Vee, Inc. in Waterloo, IA is seeking a Fast & Fresh Assistant Department Manager to support the Fast & Fresh Department Manager in delivering customer service, cleanliness, and profitability.

You will help manage employees, maintain displays, and ensure accurate cash handling while promoting friendliness and product knowledge. The role focuses on supervising Fast & Fresh staff, achieving department standards, and maintaining a positive shopping experience for customers.

Qualifications

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customer by escorting them to products they’re looking for, securing out-of-reach items, loading/unloading heavy items, and passing along customer suggestions.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Fills displays and performs departmental duties; counts cash drawers and maintains cash accountability records.

Skills

Partnerships

Growth mindset

Results oriented

Customer focused

Professionalism

Education

High School or equivalent

Job description

Hy-Vee, Inc. in Waterloo, IA is seeking a Fast & Fresh Assistant Department Manager to support the Fast & Fresh Department Manager in delivering customer service, cleanliness, and profitability.

You will help manage employees, maintain displays, and ensure accurate cash handling while promoting friendliness and product knowledge. The role focuses on supervising Fast & Fresh staff, achieving department standards, and maintaining a positive shopping experience for customers.