Fashion Sales & Customer Experience Associate

ZARA; Bethesda (MD); On-site; USD 19,000 - 25,000; Full time

Job summary

ZARA in Bethesda, MD is seeking a Store Assistant to support customers across sales floor, cash register, and stock areas. You will be passionate about fashion, friendly and empathetic, with strong communication and teamwork to ensure a positive shopping experience.

Join a proactive team focused on store objectives, inventory flow, and safe, organized operations. This role emphasizes customer care and efficient store processes.

Qualifications

• Customer service orientation with strong communication skills.
• Team player capable of collaborating with colleagues.
• Interest in fashion trends and a positive demeanor.
• Proactive and dynamic approach to store tasks.
• Ambition to grow within the retail chain.

Responsibilities

• Welcomes customers and directs them to checkout options.
• Maintain smooth checkout flow and balance registers.
• Know cash operations and assist at purchase moments.
• Ensure proper and quick product replacements when needed.
• Stay up to date on the newest in-store products.
• Understand store layout, sections, and devices (checkout, iPOD, PDA).
• Provide excellent customer service by catering to needs.
• Perform checkout, fitting room, and size collection operations correctly.
• Keep workspace organized and know product locations.
• Collaborate to hit store sales goals and communicate openly.
• Help control shrinkage and comply with safety regulations.
• Assist Operations to organize stockroom based on KPIs and inventory flow.

Skills

Communication skills

Teamwork

Customer service

Positive attitude

Fashion awareness

Proactivity

Tools

iPOD

PDA

Job description

ZARA in Bethesda, MD is seeking a Store Assistant to support customers across sales floor, cash register, and stock areas. You will be passionate about fashion, friendly and empathetic, with strong communication and teamwork to ensure a positive shopping experience.

Join a proactive team focused on store objectives, inventory flow, and safe, organized operations. This role emphasizes customer care and efficient store processes.