Fashion Sales Associate – Customer Experience & Trends

PacSun; Knoxville (AL); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Referral bonus

Employee discount 30-50% off merch

401K employer match

Calm Premium access

Employee perks throughout the year

Job summary

Pacsun is seeking a Sales Associate who loves fashion to deliver exceptional customer service and drive sales. You will help customers explore brands and trends, maintain visual standards, and assist with store operations.

This part-time role (20-40 hours/week) requires flexible scheduling including weekends. You will also support ship-from-store and BOPIS initiatives to enhance the shopping experience.

Qualifications

• Passion for product, brands, fashion and trends.
• High School Diploma or equivalent preferred.
• Effective written, verbal and presentation skills.
• Strong communications skills.
• Excellent time management skills.
• Proficient in math and possesses strong computer skills.

Responsibilities

• Delivers an engaging, positive and authentic customer experience with all customers.
• Focuses on full-price selling while maintaining awareness of product value and promotions.
• Handles customer situations in compliance with policy and procedures, attempts to "solve for yes" and partners with the leadership when dealing with escalated issues.
• Completes all assigned tasks in a timely and efficient manner.
• Executes all visual directives and maintains visual standards set by the company and as directed by the management team.
• Supports high standards of organization and cleanliness, promoting safe working and shopping environment to maximize the customer experience.
• Upholds and complies with all company policies as outlined in the Policy and Procedure Manual, Code of Business Conduct, Employee Policy Guide and the Safety Program.
• Complies with all Loss Prevention policies, and communicates violations directly to the leadership team or via the Silent Witness Hotline.
• Shares feedback from customers with the leadership team to improve the overall customer experience.
• Actively participates in all company and store contests and events.
• Stays current on all financial goals and priorities.
• Support the leadership team in achieving all sales and operational goals.
• Supports and executes all digital sales strategies including ship from store and BOPIS within the store.

Skills

Customer service

Communication

Time management

Math skills

Computer literacy

Education

High School Diploma or equivalent

Job description

Pacsun is seeking a Sales Associate who loves fashion to deliver exceptional customer service and drive sales. You will help customers explore brands and trends, maintain visual standards, and assist with store operations.

This part-time role (20-40 hours/week) requires flexible scheduling including weekends. You will also support ship-from-store and BOPIS initiatives to enhance the shopping experience.