Fashion Sales Advisor - Customer Experience & Trends

H&M; Holyoke (MA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Staff discount card

HIP incentive program

Global benefits package

Job summary

H&M is seeking a Sales Advisor in Holyoke, MA. You will welcome customers, provide fashion guidance, and actively sell products while maintaining a tidy store and supporting back-of-house operations.

You will promote the Hello Member app, participate in onboarding and training, and collaborate with the store team to deliver an exceptional customer experience. The role is hourly and non-exempt.

Qualifications

• Passionate about fashion and delivering a great customer experience.
• Experience in a dynamic, collaborative retail environment.
• Excellent interpersonal and communication skills.
• Ability to guide customers through product stories and trends.
• Willingness to engage with customers and promote loyalty programs.
• Adherence to store procedures, safety and legal requirements.

Responsibilities

• Provide excellent customer service and guide customers through the store experience.
• Promote products and the Loyalty App; support sales targets with store management.
• Keep up-to-date with fashion trends and product knowledge for customers.
• Share store operations knowledge with colleagues and participate in onboarding and trainings.
• Maintain garment care, stock levels and attractive merchandise displays.
• Support opening/closing, in-store technology and omni-service tools.

Skills

Customer service

Sales experience

Communication

Fashion knowledge

Teamwork

Flexible

Job description

H&M is seeking a Sales Advisor in Holyoke, MA. You will welcome customers, provide fashion guidance, and actively sell products while maintaining a tidy store and supporting back-of-house operations.

You will promote the Hello Member app, participate in onboarding and training, and collaborate with the store team to deliver an exceptional customer experience. The role is hourly and non-exempt.