Fashion Retail Store Lead — Sales, Service & Ops

Abercrombie & Fitch Co.; North Carolina; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Quarterly bonus

Paid time off

Volunteer day

Merchandise discount

Health insurance

Life insurance

Disability insurance

Assistance program

Parental leave

401(k) match

Training & development

Job summary

Abercrombie & Fitch Co. in the United States seeks an Assistant Manager to blend strategy, operations, creativity and people leadership to drive sales and deliver exceptional customer service. This role centers on daily store operations, analytics, and brand stewardship across omnichannel channels.

The position emphasizes staff development, leading a team, and maintaining visual standards while balancing tasks in a fast-paced environment.

Qualifications

• Bachelor’s degree OR one year of supervisory experience in a customer-facing role.
• Maintain a strong customer focus.
• Knowledge of current fashion trends.
• Drive to achieve results and exhibit a strong work ethic.
• Possess strong communication and interpersonal skills.
• Team building and ability to coach others.
• Take initiative and demonstrate confidence.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Ability to show up in a fast-paced and challenging environment.

Responsibilities

• Perform Opening and Closing Routines.
• Supervise sales floor & stockroom, ensuring excellent customer service & seamless operations.
• Conduct staffing and scheduling operations and payroll management.
• Train and develop the non-management staff.
• Demonstrate product knowledge and brand awareness, while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets & perform inventory control.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Represent the Brand and exemplify Company Culture and Values.

Skills

Customer focus

Fashion knowledge

Sales driven

Communication

Team leadership

Coaching

Initiative

Multitasking

Detail oriented

Proactive thinking

Education

Bachelor’s degree or 1 year supervision

Job description

Abercrombie & Fitch Co. in the United States seeks an Assistant Manager to blend strategy, operations, creativity and people leadership to drive sales and deliver exceptional customer service. This role centers on daily store operations, analytics, and brand stewardship across omnichannel channels.

The position emphasizes staff development, leading a team, and maintaining visual standards while balancing tasks in a fast-paced environment.