Fashion Retail Specialist — Flexible Hours

Lands' End; Novi (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Lands' End in Novi, MI is seeking a Sales Associate to provide excellent customer service, share product knowledge, and drive sales. You will greet customers, assist with fittings, process transactions, and help maintain store visuals and inventory.

The role requires flexible hours, strong communication, and a customer-first mindset. Prior retail experience is preferred and a high school diploma is acceptable; overtime may be required during peak seasons.

Qualifications

• Retail experience preferred.
• High school diploma or equivalent preferred but not required.
• Willingness to work varied hours and overtime during peak seasons.

Responsibilities

• Provide exceptional customer service and professional, courteous assistance to customers.
• Assist customers with product information, fitting room help, and upsell opportunities.
• Process transactions accurately using the POS and online systems.
• Maintain knowledge of Lands’ End products, services, and current fashion trends.
• Support stock replenishment and uphold visual brand standards.
• Communicate effectively with team members and stakeholders to meet goals.

Skills

Excellent selling skills

Verbal communication

Written communication

Team leadership

Adaptability

Education

High school diploma or equivalent

Tools

POS system

Job description

Lands' End in Novi, MI is seeking a Sales Associate to provide excellent customer service, share product knowledge, and drive sales. You will greet customers, assist with fittings, process transactions, and help maintain store visuals and inventory.

The role requires flexible hours, strong communication, and a customer-first mindset. Prior retail experience is preferred and a high school diploma is acceptable; overtime may be required during peak seasons.