Sales Associate

Lands' End, Inc.; Novi (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Lands' End store in Novi, MI seeks a Sales Associate to deliver exceptional service, share product expertise, and drive sales. You will assist customers, maintain brand standards, and support stock and promotions to enhance the shopping experience.

The role requires strong selling skills, good communication, and flexibility to work varied hours in a fast-paced retail environment.

Qualifications

• Retail experience preferred.
• High school diploma or equivalent preferred but not required.
• Demonstrates consistent performance and growing expertise in sales tasks.

Responsibilities

• Provide exceptional customer service and greet customers courteously.
• Utilize consultative selling to identify needs and offer solutions.
• Maintain knowledge of Lands’ End products and assist with website navigation.
• Process transactions accurately using POS and online systems.
• Assist with stock replenishment and maintain visual standards.
• Support flexible hours to meet business needs.

Skills

Customer service

Sales skills

Communication

Teamwork

Education

High school diploma or equivalent

Tools

POS system

Job description

Lands' End Store
43526 West Oaks Dr
Space B-108
Novi, MI 48377, USA

• Travel Required : No

Description

Position Summary

As a Sales Associate, you are a member of a talented team that represents Lands' Endto the customer by providing exceptional service in a professional, courteous andhelpful manner. This position enhances the experience of our customers and drivesprofitable sales by providing product expertise and advanced selling skills. SalesAssociates also assist in ensuring that both store and visual brand standards are beingmet.

Essential Job Functions (Employees must be able to perform the essential functions of this position satisfactorily. The requirements listed below are representative of the duties, knowledge, skills, and/or abilities required. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.

• Drives sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions; this can include suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach activities
• Provides highest degree of customer service; including courteously, conversationally greeting customers, adjusting individual customer attention based on store traffic, suggesting solutions based on customer interests and needs
• Maintains knowledge of Lands’ End website navigation and leverages this option for customer solutions when the product is not available in the store
• Processes customer transactions efficiently using the POS and online system, including sales, returns, exchanges, etc. in accordance to authorized procedures
• Maintains knowledge of Lands’ End products and services, along with current fashion trends to enhance level of customer service and generate sales
• Performs markdown and other promotional activities as needed
• Responsible for stock replenishment and adhering to visual brand standards.
• Availability and flexibility to work varied hours to support the needs of the business
• Excellent selling skills
• Strong verbal and written communication skills.
• Ability to effectively communicate with team members and other stakeholders.
• Ability to inspire, motivate, and lead a team to achieve goals.
• Ability to follow written and verbal instruction and meet deadlines on projects/tasks
• Strong decision-making and strategic thinking skills.
• Excellent organizational and time-management skills.
• Ability to prioritize tasks and meet deadlines.
• Ability to receive feedback and take action when appropriate
• Ability to adhere to Lands’ End Attendance program. For hourly full-time positions: Must be able to work a 40-hour work week and be available for overtime as business needs arise (e.g. peak season). For hourly flexible part-time positions: Must be able to adhere to hours scheduled based on specific business needs (e.g. increased availability for hours
• Flexible and adaptable to change
• Knowledge of Lands’ End merchandise is strongly preferred

Physical Requirements

• Ability to sit for long periods of time.
• Ability to lift up to 40 lbs..

Education & Experience Requirements

• Previous experience in retail strongly preferred
• High school diploma or equivalent preferred but not required
• Demonstrates consistent performance and growing expertise in specialized tasks.

Travel Required

No .

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.