Fashion Retail Sales Associate — Stellar Customer Experience

Hill Country Gallery; White House (TN); On-site; USD 26,000 - 32,000; Full time

Job summary

White House Black Market is seeking a Retail Sales Associate to join our store team. The role focuses on delivering a customer and product-driven sales culture, ensuring a great customer experience, and driving profitability.

You will support management across operations and contribute to a welcoming, growth-oriented environment. The position emphasizes MAPS personal service, clienteling, and maintaining product knowledge for in-store and online offerings.

Qualifications

• Retail or sales experience preferred.
• Must be 16 years of age or older.
• Excellent communication skills.
• Excellent customer service skills.
• Able to learn or adapt to technology provided by the company.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Able to communicate with customers, Associates, and Management.
• Regular attendance is essential to this position. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

Responsibilities

• Meets company sales goals by utilizing sales techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
• Maintains knowledge of current sales and promotions; maintains pricing and visual standards.
• Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
• Participates in visual directives including monthly store sets and zone maintenance.
• Models and promotes MAPS principles and standards, offering a cohesive omni channel experience.
• Ensures prompt resolution of customer concerns.
• Ensures efficient register experience and adherence to payment, coupon, returns, and security policies.
• Reinforces buying decisions at checkout and achieves add-on goals including gift card sales.
• Signs up clients for reward program.
• Builds and maintains client following through clienteling and wardrobing.
• Knows current product fit and style assortment offerings in store and online.
• Maintains consistent client communication through customer book.
• Supports replenishment activities and locate fulfillment.
• Assists with visual directives, floor sets, and signage essentially.
• Assist with boutique cleanliness and organization
• Promotes an inclusive, collaborative approach to problem solving.
• Seeks personal developmental opportunities and readily solicits feedback.
• Other duties as assigned.

Skills

Excellent communication

Excellent customer service

Strong organizational skills

Ability to multi-task

Flexible schedule

Job description

White House Black Market is seeking a Retail Sales Associate to join our store team. The role focuses on delivering a customer and product-driven sales culture, ensuring a great customer experience, and driving profitability.

You will support management across operations and contribute to a welcoming, growth-oriented environment. The position emphasizes MAPS personal service, clienteling, and maintaining product knowledge for in-store and online offerings.